to speak to someone for about 40 minutes on hold or it says sorry our lines are at full capacity and asks you to email and they will get back to you within 48 hours. How ridiculous if you are asthmatic and cant breathe very well or have a water infection, the lust goes on. You dont get to see a doctor, they do phone appointments so you cant show them things properly. The poor receptionist staff who have still got their jobs should be given a medal as they are the ones dealing with angry patients or the people who are suffering with anxiety after waiting so long on the phone. Just because the doctors surgeries have joined together it doest mean that you need less receptionists or doctors as you still have the same amount of phone calls and patients as before. It was hard enough to get an appointment before they merged.The service seems non existent now. It is appalling
patient access. Went down to surgery with a note only to find letter boxes covered with signs saying do not put anything in here. Phoned shp was 39th in queue. Then had to wait 7 days before script was sent to pharmacy by which time I had run out. Patient access was then suspended so another 15 min wait on shp line. Can't speak to any GPS I know. The whole thing is just a shambles. Not impressed
I could not fault the treatment received from this practice before it joined SHP. Doctors nurses admin staff lovely. Sometimes hard to get appointments but everyone tried their best. Since...
My daughter was born on the 19th August, she started to develop some yellow discharge in one of her eyes, but she had no other symptoms. My midwives didn’t seem...
