Booking system is awful
Phoning to book an appointment really is a 'journey'! The people you speak to on the phone are not the receptionists at the surgery which is a shame because the staff in the surgery are pleasant and helpful unlike those on the telephone. I have been lucky today and have managed to get an appointment for my child. When I called I was 46th in the queue but managed to secure an appointment at another surgery in the SHP group. It has taken me 2 hours on the phone in the past just to get into the telephone queue but when you have young children attending in person for an appointment is really not possible with the long waiting times. I avoid the GP surgery if I can and seek medical treatment at alternative emergency/urgent care centres when possible.