SHP - Haslucks Green Medical Centre

They aren't too bad in general but recently I couldn't get an appointment and had to wait 3 weeks. The online form is long winded but quite simple and I feel like it could help long term, I'm just not used to it yet.

By and large I'm happy with the diabetes management service they offer.

They are very good. I waited a month for the appointment where they diagnosed me with cancer but they caught it very early. I'm very happy with the care I received from the doctors here.

The doctors here are excellent so I wait to be seen here whenever possible despite difficulties getting appointments.

My recent experience of Haslucks Green Medical Centre has been poor. The surgery has declined since the SHP merger, it used to be very good. I recently phoned up with a suspected urine infection. A doctor called back and told me they had sent a prescription to the pharmacy. A week later I was no better. I called the surgery again and I received a phone call from the doctor who told me they would send me more antibiotics. Again I did not get better so contacted the surgery again. This time the doctor said 'I had better come and see you'. They did a home visit that afternoon and sent me straight to the hospital. I think this is a strong example of how and why telephone appointments do not work. I was prescribed medication twice without being examined by a doctor and ended up in hospital as a result. My experience was very disappointing.

They are brilliant but getting an appointment can be difficult as you have to call at dead on 8:00am. It's a very big practice and appointments can take up to 2 weeks to get. It was great when it was smaller.

They're alright but I can't always get appointments. The doctors are good but I do sometimes feel a bit fobbed off.

I find this surgery very good. Access can be difficult but all surgeries have this problem and the doctors are excellent when you do get in.

Parking is difficult with limited spaces and parking restrictions on residential streets close by. This surgery is quite some distance compared to my actual surgery and I do try and avoid accepting appointments here if I can.

I complained about them mis-prescribing drugs on 2 occasions. I have telephoned on numerous occasions but no response. Their call handlers keep sending emails but no one of any responsibility/authority responds. This is a failure of complaints process, endangerment of patient and an atrocious level of communication. I see no alternative than contacting the Ombudsman.