got back to us so had to chase the surgery then they told us to go to Jacey Practice to get a form. The receptionist told us she would ring us back but no-one did. Still did not get a prescription. Then rang again had to speak to Jacey Practice even though we are not registered with them who told us we would not get a prescription today and to have to wait 48 hours. Ridiculous system and spend too long on phone. Going to complain to Healthwatch. Now have no pills.
and whilst COVID has caused difficulties, it cannot be blamed for current situation. Since merger one cannot telephone their own Surgery direct, but have to go through a central call system, which is now somewhat better than it was, is still not good enough. At times anything up to 50 minutes on phone to be able to speak with someone
unacceptable, though after almost 12 months it is improving. Never speak to same doctor, they seem like faceless strangers. So wish Haslucks was not in this consortium, it's too big and impersonal.Admin staff very good,