back later as over 50 people were holding! My parents are nearly 90 have to physically go to the surgery and queue before 8.30am to access services. Totally unacceptable and it has been like this for over 6 months. I complained two weeks ago and no one has got back to me to explain why they haven't simply upgraded their systems and staff numbers. I run a call centre and it ain't this hard!
The phones so overloaded, the system told me to call back later as over 50 people were holding! My parents are nearly 90 have to physically go to the surgery...
