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Reviews (160)

Good when you can get an appointment

December 21, 2023
Everyone is good in person when you get to see them. The problem is getting an appointment, which is very difficult. There have been some administrative errors too, which is very disappointing and these errors have resulted in my lack of confidence in them. Following tests at the hospital I was told to contact my GP for results, it took me 5 months to get the results from the doctor which is not good enough.
Anonymous

A good service & seen on time

December 14, 2023
This is not my registered surgery but as part of SHP, I was sent here for an injection. I was seen on time and finally has the cortisone injection that I? have been waiting for since August 2022.
Anonymous

Appointments are hard to get

November 27, 2023
The surgery is generally ok. Appointments can be difficult to get, and I do not think that staff are very understanding. Personally I have felt fobbed off by doctors in the past, and I have ended up with lung infections because my concerns have not been taken seriously.
Anonymous

Lack of consistency

November 27, 2023
This is not my surgery, that said, it feels like I no longer have a surgery. Since my practice joined the SHP I am sent here there and everywhere. Its not convenient, when you sign up to a practice its normally because of locality. This surgery is ok but its out of my way and quite honestly an inconvenience getting here. I am however just grateful to finally be getting an injection that I have been waiting 8 months for.
Anonymous

Same day appointments are challenging

November 27, 2023
It is sometimes a challenge to get same day appointments. Routine appointments, and non urgent appointments are not so bad to get. It is easier to get appointments if you pop in to the surgery to book. I do not think that staff are very forthcoming in informing patients about the best way to book an appointment, no one from the surgery told me about the non urgent booking system, which I found and navigated for myself.
Anonymous

Care & advice is not consistent

October 19, 2023
The service I receive varies depending on the doctor you see. I have recently had a poor experience, followed by a good experience. I saw one doctor who I felt did not listen to me and dismissed my concerns. I was just told to see how things went and come back if things did not improve. When I returned the doctor I saw was different. I felt that they took time to listen to me, and was very thorough in their examination of me. They put lots of things in place for me, made referrals and gave me good advice and information.
Anonymous

Impossible to book via the telephone

October 19, 2023
It is impossible to book an appointment on the telephone because you just cannot get through. I have to attend the surgery in person to book an appointment. It's not always easy to get there to book but I manage and once I see the doctor the service is fine.
Anonymous

Nurses are very helpful and thorough

October 6, 2023
I have not seen my doctor in over two years. I have seen the nurses and they have provided a fantastic service. They are very helpful and very thorough in their examination. I recently had to contact the surgery as I needed a few months supply of medication for an extended holiday outside of the UK. There were very helpful and sorted it out for me. It is difficult to book an appointment via the telephone so I walk to the surgery where I find the staff very helpful and they try their best to help you.
Anonymous

Good experience because of good staff

October 5, 2023
I have attended this surgery when SHP have been unable to offer me an appointment at my own GP surgery. My experience has always been good due to the staff who are lovely.
Anonymous

It's so hard to get an appointment

August 11, 2023
There are long waiting times on the telephone service. It can take over an hour to speak to a receptionist, to be told there are no appointments. You are then told to phone back tomorrow at 8am, but you just have exactly the same experience and there are still NO appointments. This has happened to me on numerous occasions. I have been so desperate in the past that I have used A&E. I've even been told by friends to use a service that you pay £20 for to speak to a doctor. Not being able to see a doctor at your GP surgery is just not right!
Anonymous

SHP - Haslucks Green Medical Centre

Contact

287 Haslucks Green Road
Shirley
Solihull
West Midlands
B90 2LW

Location

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