GPS Healthcare - Tanworth Lane

Too busy eating chocolate digestives to answer the phone or man the reception

I can never get an appointment here and the wait lists are very long. Every time I want to get a face to face appointment I have to queue up outside. Even in emergencies I can't get in.

Tanworth Lane provide a satisfactory service. Recently I have used Patches to book appointments which has been pretty helpful.

I can never get an appointment. The staff really push for patients to book online. I cannot navigate the system. I attend the surgery in person to try and book but the queue is always really long and by the time I get to the front of the queue there are no appointments left. The service is awful.

The shingles advert I have seen says that shingles vaccines are available for people aged 65 and over but the doctor I saw here told me it was for over 70s only.

This service could be improved. If you ring for an appointment they are all gone by the time you get through. Patches is good but you are sent all over and they don't always tell you which practice your appointment is at on the text messages they send you. The communication in general could be better as they have changed our appointments by half an hour in the past and not told us. The doctors have also not communicated with me regarding my results and now I have to wait for an appointment with a different doctor.

I was sent here by NHS 111 for my chest infection as it is my main practice. I found it difficult to get an appointment though and they asked me to go to village surgery instead.

The receptionists here can be quite rude. I recently witnessed an incident where a vulnerable elderly cancer patient needed help and was just sent away.

It can be difficult to get appointments at your own practice. I am regularly asked if I am able to travel to another practice and while I have a car it can be difficult.

I had a blood test at the clinic here and had no issues. They were brilliant.