Leave your Feedback

Reviews (71)

Hard to get an appointment

May 13, 2024
Hard to get appointments. Sent all over the place for appointments. I sometimes go down and queue from 7.30am but still cant get appointments.

Inconsistent medical advice

May 13, 2024
A poor experience due to a lack of consistency. Over the last 6 weeks I have seen two different doctors who have told me to stop and start taking different medication. Its hard to make an informed decision when the doctors give contradictory advice.

Difficulty getting face to face appointments

March 4, 2024
I am happy with my GP but my experience would be better if it was easier to get face to face appointments. Most appointments are telephone appointments, and I prefer face to face appointments as I believe you get a better service and its far more reassuring to be examined in person by a doctor.

Excellent diabetes nurse

February 19, 2024
The diabetes nurse at Tanworth Lane surgery is fantastic. My experience of the surgery in general could be better. I find the service quite erratic, and it is difficult to get an appointment. I cannot fault the doctors once I see them they are very good.

Happy with the service and care

February 19, 2024
I have no complaints about Tanworth Lane Surgery. I can usually get an appointment and on the whole appointments go well.

Trying to get an appointment is a nightmare!

December 8, 2023
Booking appointments is an absolute nightmare, and even more frustrating when I am trying to book an appointment for my young child. They have a triage system but it's common that they do not call you back when they tell you they will. My child is on the waiting list for ASD/ADHD diagnosis but the difficulties they face continue to worsen. With nowhere else to turn I try and get them seen at the doctors to at least make a record of the difficulties but I cannot get an appointment, and they do not even call back.

Very kind and helpful staff

November 30, 2023
I am very happy with the service. I have no difficulty getting appointments. The reception staff are very kind, and I find the doctors very helpful.

Good when you get through

November 1, 2023
Once you get through they navigate you well around the services. 90% of the time I do get to speak to someone in practice or a GP. I find the surgery quite helpful and friendly.

I've given up trying to get an appointment

July 24, 2023
The service here is awful. I can never get an appointment and I have stopped calling them now and rely on out of hours and/or badger services.

Let down by lack of available appointments

June 30, 2023
The doctors here are very good, the problem is getting an appointment to see one. The reception staff are very good and do try their best to accommodate your needs but it is quite normal to be holding for a very long time to then be told that there is no availability.

GPS Healthcare - Tanworth Lane



GPS House
198 Tanworth Lane,Shirley
West Midlands
B90 4DD


Share this rating