GPS Healthcare - Tanworth Lane

It can be difficult to get appointments here and I am sometimes offered appointments at other practices. When I have seen a doctor here the appointments have gone well and their emergency service was good when I needed it.

I have been trying to get an appointment for 4 weeks. I have a bad cough and a rash on my leg. I have really struggled trying to get through on the phone. I finally managed to get an appointment a week from now but I have been waiting for ages.

Hard to get appointments. Sent all over the place for appointments. I sometimes go down and queue from 7.30am but still cant get appointments.

A poor experience due to a lack of consistency. Over the last 6 weeks I have seen two different doctors who have told me to stop and start taking different medication. Its hard to make an informed decision when the doctors give contradictory advice.

I am happy with my GP but my experience would be better if it was easier to get face to face appointments. Most appointments are telephone appointments, and I prefer face to face appointments as I believe you get a better service and its far more reassuring to be examined in person by a doctor.

The diabetes nurse at Tanworth Lane surgery is fantastic. My experience of the surgery in general could be better. I find the service quite erratic, and it is difficult to get an appointment. I cannot fault the doctors once I see them they are very good.

I have no complaints about Tanworth Lane Surgery. I can usually get an appointment and on the whole appointments go well.

Booking appointments is an absolute nightmare, and even more frustrating when I am trying to book an appointment for my young child. They have a triage system but it's common that they do not call you back when they tell you they will. My child is on the waiting list for ASD/ADHD diagnosis but the difficulties they face continue to worsen. With nowhere else to turn I try and get them seen at the doctors to at least make a record of the difficulties but I cannot get an appointment, and they do not even call back.

I am very happy with the service. I have no difficulty getting appointments. The reception staff are very kind, and I find the doctors very helpful.

Once you get through they navigate you well around the services. 90% of the time I do get to speak to someone in practice or a GP. I find the surgery quite helpful and friendly.