Croft Medical Centre

Wanted appointment for my knee, could not get through on the phone for ages and when finally I got through, they could not understand why I did not get appointment earlier. Still no one did anything about my knee until the pain was unbearable. Pain killer medicine was given to me but in reality I needed a scan to see what was the cause.

I feel sorry for my husband with complex health needs, He doesn't get the support he needs. We are constantly being told there are no appointment and its only phone consultation.

I wanted to get a review for my BP medication, when I called the receptionist told me I did not need to see the doctor so I did not get any appointment and it has been 8 weeks.

Started peri menopause at 42 years old. I had severe symptoms, I Tried natural remedies for 5 years.
Tried to get hormone replacement therapy from GP but failed at first.
Eventually, I went on HRT at 49 yrs old. It's taken a while to get the right dose but I am monitoring my symptoms which are controlled now.
Currently waiting to Menopause specialist at Solihull hospital to get testosterone.

After already having a phone consultation for my child, I was required to have a second one before given an appointment to see a doctor!! Not acceptable!

I booked an appointment when I was eventually able to get through to see the nurse about my health concern. She was helpful and advised me to go to the hospital in reference to my health condition.

One time I contacted to enquire about my medication and the pain i was experiencing. The doctor did call me for a check up.
When I arrived at the surgery, the doctor came out, took me to a separate room where we talked. No assessment was carried out on my leg for the pain.
The doctor advised he was going to refer me to the physio at the surgery.
I attended my appointment with the physio only to examined the way the doctor had and booked for me to go back in fortnight to another physio at Bosworth practice. I was disappointed by the way the assessment was carried out.

When I contact the surgery for an appointment, they should not be keeping me on the phone for long.
When they provide a call back, no time is given and as a result you cannot go anywhere. They need to provide a time to make people aware.

Doctors need to explain how they can assess over the phone for a condition i.e. breathing difficulties as that normally requires me to do a breathing test. It is hard to diagnose for a condition if face to face assessment is required.
I have Hearing impairment and arthritis and this can be an issue.

I go to see the Asthma nurse for my asthma. The nurses are great.
They always send regular appointments and when the reviews are due.

There was lack of support from any medical professionals during the pregnancy, especially as I experienced a miscarriage in 2019.
When I had my first miscarriage in 2019 I received no bereavement support or care. I was left to deal with the situation and grieving.

I was lucky I had my family to support me but if I did not have that support I would not have known who to turn to. There are other people like me who have no access to family support.