Croft Medical Centre

I called to ask about my covid 4th booster, and the receptionist was rude and asked unnecessary questions. At the end, I did not get the answers I was looking for. I am still waiting for my appointment for my 4th covid vaccine booster.

For 18 months, I have been waiting for a nurse to call me for my foot sore. I have been given appointment and they keep cancelling it. I do self-care with the dressings I get from the pharmacy.

I feel frustrated even just talking about it. My health has gone worse because all the healthcare professionals at the surgery have decided not to take me seriously.

For 2 years I have been waiting to see the doctor, it has only been phone consultations and online service. At times the receptionist doesn't give me the exact time the doctor will call me, so I don't get any call at all. The nurse will call me, and she will tell me to come in, then a day before I get a message which says appointment cancelled.

Really hard to get appointments. Communication over the phone mainly by the receptionist is poor.

Trying to get appointments is really difficult.
I haven't seen a Dr face to face for a long time as they tend to provide more call back.
Receptionists are ok, they tend to get frustrated sometimes.

My wife & son are asthmatic, so they receive their regular prescriptions
They get their regular reviews with the nurses which is about every 6 months.

The doctors at the surgery are very good.
The other staffs are rude.
They said "someone calls every time when we are on the phone"
When you go for face-to-face appointments, the staffs are ok.
They do help a lot.

I have a long-standing mental health illness and I needed a medical certificate from my GP for my PIP application. The receptionist was rude and nasty to me. I could not get a face-to-face appointment with the doctor for 6 weeks because I did not have any urgent medical care. This went on for a while before I walked into the surgery and started shouting to be seen.

I have a problem with the staff and how they miss information because they do not communicate properly with each other. I have wrong medicines and wrong test results due to poor communication.

I have high blood pressure and I need to get monthly blood test for my medication, I have to call every time to ask for appointment and then I am told there are no appointments. The receptionists are quick to tell me that if it was important the appointment will come through automatically. I never get anything done if I don't demand it.