Croft Medical Centre

I had a chest infection and the receptionist told me to go to the pharmacy for medicine. Went to the chemist and they also told me to get a prescription from the doctor because I need antibiotics. I called again and I was still told there were no appointment until the next 2 weeks. I suffered with coughs and fever and then I tested for covid and it was negative. I went to A&E and after 3 hours wait I went to see the doctor and they told me I had serious chest infection.

I lost my prescription and I asked for another one, the receptionist told me it was impossible for her to give me another one. I argued with the GP for days before they finally believed me and gave me another one.

The receptionist is always the problem for me. I can not pass their test, they want to know why I want to see the doctor and when I say its personal, they say the doctor will call me but I never get any call back. its been going on for too long.

Wanted appointment for my knee, could not get through on the phone for ages and when finally I got through, they could not understand why I did not get appointment earlier. Still no one did anything about my knee until the pain was unbearable. Pain killer medicine was given to me but in reality I needed a scan to see what was the cause.

I feel sorry for my husband with complex health needs, He doesn't get the support he needs. We are constantly being told there are no appointment and its only phone consultation.

I wanted to get a review for my BP medication, when I called the receptionist told me I did not need to see the doctor so I did not get any appointment and it has been 8 weeks.

Started peri menopause at 42 years old. I had severe symptoms, I Tried natural remedies for 5 years.
Tried to get hormone replacement therapy from GP but failed at first.
Eventually, I went on HRT at 49 yrs old. It's taken a while to get the right dose but I am monitoring my symptoms which are controlled now.
Currently waiting to Menopause specialist at Solihull hospital to get testosterone.

After already having a phone consultation for my child, I was required to have a second one before given an appointment to see a doctor!! Not acceptable!

I booked an appointment when I was eventually able to get through to see the nurse about my health concern. She was helpful and advised me to go to the hospital in reference to my health condition.

One time I contacted to enquire about my medication and the pain i was experiencing. The doctor did call me for a check up.
When I arrived at the surgery, the doctor came out, took me to a separate room where we talked. No assessment was carried out on my leg for the pain.
The doctor advised he was going to refer me to the physio at the surgery.
I attended my appointment with the physio only to examined the way the doctor had and booked for me to go back in fortnight to another physio at Bosworth practice. I was disappointed by the way the assessment was carried out.