Croft Medical Centre

Before covid, I called to see the doctor and I was told to come in three weeks time. Unfortunately I went to prison and when I came out of prison, I was not sure if I still had the same GP or if I had to register another one. I called them to enquire about it and I was told I was not on the system. I tried to reregister but they refused me. So I am wondering if I still have a GP.

The GP does not work for me, when I needed my medical record for my housing application, they never gave me access to it and I had to pay extra money for it. This caused a delay in my housing application to move forward.

My son is autistic and I told the GP to refer him to paediatric care because it seemed reasonable. Every time I raised this up with the GP they tell me they will look into it. It has been more than 3 years. I have asked the social worker to intervene but still not sorted. When my son is feeling unwell I have to take him to A&E.

It is hard to get appointment for anything, I was doing fitness classes and I damaged my shoulder. I have called and complained to the receptionist and till now all I have been told is to take paracetamol. Not just my shoulders but my I do have concerns about my health and I wish to see the GP for further investigations.

I have a long term condition, diabetes. I have to call for my medication and I feel anxious to call because the receptionist responses are very rude and inconsiderate. I was left without insulin for 3 days because I was terrified to call the GP.

It is impossible to see the doctor, receptionist gives me anxiety because her responses are rude and very painful sometimes.

It took me 4 weeks before seeing my GP after I came home from hospital after an operation on my stomach, no concern for their patients wellbeing.

I had a chest infection and the receptionist told me to go to the pharmacy for medicine. Went to the chemist and they also told me to get a prescription from the doctor because I need antibiotics. I called again and I was still told there were no appointment until the next 2 weeks. I suffered with coughs and fever and then I tested for covid and it was negative. I went to A&E and after 3 hours wait I went to see the doctor and they told me I had serious chest infection.

I lost my prescription and I asked for another one, the receptionist told me it was impossible for her to give me another one. I argued with the GP for days before they finally believed me and gave me another one.

The receptionist is always the problem for me. I can not pass their test, they want to know why I want to see the doctor and when I say its personal, they say the doctor will call me but I never get any call back. its been going on for too long.