UHB Heartlands Hospital

My experience of the A&E department at Heartlands hospital was okay. There is room for improvement in waiting times and care but I have no complaints.

My experience of ophthalmology care at Heartlands Hospital was not great and since being referred to another UHB hospital the care and service has improved greatly.

I was taken to A&E at Heartlands Hospital by ambulance. I have suspected dementia but have not been officially diagnosed. I was not aware of what was going on or what was wrong with me. In total I was at the hospital for 7.5 hours and dropped back home. I was alone and I do know what was suspected or what tests I had or anything. No one communicated with my family after either, so I just don't know.

The cardiology department have been brilliant.

I was admitted to the critical care ward for 2 weeks and the care was outstanding. The staff and treatment were excellent, I can't fault them.

I was admitted to the oncology ward from A&E. They rushed me to surgery to remove a cancerous growth. Their quick action saved my life. They were just excellent.

A&E was busy and there was a long wait to be seen but the care was excellent. They ran tests including an x-ray and ultrasound before they admitted me with stomach cancer.

I was admitted for 2 weeks and the care was much better than expected. The treatment and care were good throughout.

My experience of labour and delivery here was positive.

My experience here was not good at all. They told me that I had to see a male sonographer when I specifically requested a female. The male sonographer was understanding and sent me back to reception. There were 3 receptionists who were all very rude and quizzed me on why I couldn't just see the male sonographer. I told them it was due to my beliefs which they did not respect and they just dismissed me. They just told me they would send another appointment through.