UHB Heartlands Hospital

Due to the negligence of the surgeon operating on me, I have been left with a debilitating life long condition, which has left me with ongoing health problems. My quality of life since the operation has been awful. I live in daily pain. I complained and took legal action, but was unsuccessful, despite the pain and suffering I have endured every day since.

I am under the care of the cardiology team at Heartlands Hospital as I have AF. I do not get regular appointments to monitor my condition. I am only seen if I experience episodes of my heart racing out of rhythm. I have to contact them to tell them when these episodes happen. I think care could be better.

The consultant care I receive at Heartlands Hospital is poor because I always have to chase them for appointments. There is no continuity of care there are no regular check ups, I have to chase them when my condition flares up. The service I have received has been disappointing.

My experience in A&E was awful due to the extremely long wait times. At least the care was okay when I was seen.

I was waiting a long time to be seen then my appointment was over very quickly. It felt rushed and like they didn't check me over properly.

I have had to attend A&E a number of times due to a life long condition I have following an operation that went wrong. My experience is never good at Heartlands Hospital. On one occasion a doctor was incredibly rude and told a nurse 'she's always here, just give her some medication and get her sent home'. I was made to feel as if I am a nuisance, and the doctor showed a complete lack of empathy or understanding about the severe pain I was in.

I visited this hospital for a growth scan and the sonographer didn't speak much. He told me the placenta was low and booked me in for another appointment in 3 weeks. The communication around what this means was not great.

I visited the MAU with bleeding and had to stay in for 24 hours. I was waiting for 6 hours to be taken to a bed without being checked on very often. This made me stressed and I even had doctors walking past asking why I was still waiting.

They are alright but there can be long waits to be seen.

The care I received in neurology was excellent.