The Castle Practice

Getting an appointment can be tricky and I often have to hold for quite some time. That said when you do get an appointment the doctors are very good. They give you their time, listen to your concerns and I have never felt rushed.

I have only had to see the midwife at my surgery once so far. The appointment went well and I was provided with clear information and contact details for if I have any queries or concerns.

It seems my husbands prescription was accidentally sent to Buchan's instead of Browns, they had the prescription since 30th November, but not everything available, we queried why it had been sent to the wrong pharmacy, we wouldn’t have known but for a further appointment with the practice nurse. Prescription sent back by Buchan's who then told to us to go to Browns. Went back to the castle practice reception I asked if it could be sent electronically, we were told no and to take it ourselves, this means two buses and a long walk for me as we are both disabled. Ridiculous, No complaint about nurse, just no need for this.

My experience has been really positive. I find it easy to book appointments. The staff are all very friendly and helpful. The doctors are good, they take the time to listen and full explain things to me, offering good advice.

I can never get through on the phone line to book an appointment. The only way to get it is to queue in person from 8am. Once you see a GP they are ok. I see the nurse every 12 months for a diabetes check. The nurses are ok. The main problem with the surgery is accessing appointments with a GP.

I find this surgery very good. I always manage to get an appointment when I need one for either myself or the children.

It can be very hard to get a face to face appointment with a doctor, but telephone consultations have helped improve the system and they can be quite useful.

My child's 2 year check up with the health visitor came through without having to chase it up although I had started to worry about it taking place as a family member in Birmingham seemed to get their appointment through sooner. Having a baby during covid has left me feeling a little out of the loop as lots of things that would have normally happened during pregnancy and those early months did not take place. On the whole I have no complaints though.

Excellent care from the midwives at the surgery during my pregnancy. As a first time parent they were very reassuring, and listened to any concerns that I had. They were very informative and communicated well with me. Overall a very good experience.

It can be hard to get through on the phone lines but I can normally get an appointment when I get through. The app would be great but it does not work. Generally my experience with the doctors is that my problems are put down to or dismissed because of my age and/or gender.