The Castle Practice

I was very concerned about my wife's deterioration in health and was unable to get her to the surgery. The staff were wonderful and arranged a home visit by a GP. The doctor who came out was great, the experience was personable as they knew my wife and about her health problems. They were very thorough and called for an ambulance advising that she needed to go to hospital. I was very happy with the care and attention given to my wife.

The Castle Practice is a good surgery, I have no problems getting an appointment. I am never seen on time though and its normal to be waiting at least 30 minutes past your appointment time. If this improved my experience would be better.

My experience of The Castle Practice is very good. I have no problems getting appointments when I need to see a doctor. The receptionists are very helpful and the doctors are very good. My only concern is the waiting times for appointments. It is rare that you are seen on time and I have experienced long waits of over 30 minutes past my appointment time. I understand that there are delays but if we arrive late we wont be seen so waiting times should be minimal.

I have never experienced any problems getting an appointment with a doctor. It is rare that I need one but when I do my needs are accommodated. My only concern is the wait for blood tests. I have had to wait 3 weeks for a blood test appointment and I feel like it needed to be done sooner.

It is very rare that I need to see the doctor but when I do, I can usually get an appointment. I am happy with this but the wait for your appointment once you're at the surgery is quite frustrating. I was seen over an hour late at my most recent appointment. The 10 minute time limit is also quite limiting and can make you feel quite rushed, particularly when you have sat waiting for an hour to be seen.

The Castle Practice are a very good surgery. I can always get an appointment when I need one, and I do not have any problems with the phone lines. The doctors are great, and I see the nurses every few months for my B12 injections. I have pre-booked appointments for my injections and I am sent text message reminders about the appointments which is very helpful. I always recommend this surgery to family and friends because I hear such awful stories about other surgeries. I am very satisfied with the service provided here.

It's not easy to get an appointment, I am on the phone forever. I have not used the app to get appointments but I am willing to try. The 10 minute appointment limit is not a problem for me but my daughter with ASD does struggle with the time limit, so I know it does not work for everyone.

I find it very hard to get an appointment when I need one. I recently had to self refer for physiotherapy, something that used to be done for you. I find it very frustrating when you have telephone consultations and they ask you to send pictures online. I find it very tricky to do this as I would imagine others do. Having a doctor look at pictures of your symptoms is not very reassuring. I think that doctors need to examine people in person.

I find it hard to get an appointment for the same day. The phone lines are always very busy. When I do get an appointment I am told that I can only discuss one problem and that there is a 10 minutes time limit. This makes feel under pressure and I feel rushed. It is more common to be given an appointment with a Health Care Assistant which I think is wrong. The appointment restrictions and the lack of available doctors appointments is very frustrating and I feel like they really do not have time for their patients and that they do not care.

It can be difficult to get an appointment here. The doctors and nurses are great when you do see them though.