The Castle Practice

Excellent, I always get an appointment if I phone. I can't fault them. The staff are excellent. Very good.

This practice is excellent unlike all of the other care services I have had experiences with recently.

My experience with this practice has been good. I am sometimes waiting 2 or 3 days for an appointment but the service provided and communication from my doctor are both good.

The physiotherapist here wanted to give me some exercises to do at home and told me they would email them to me. I explained that I am not online and the email they have on record belongs to a relative that helps me organise appointments. They did not offer to provide these as a leaflet or suggest an alternative way of accessing them.

I was told that my issue was just heartburn but it was later found that I had sepsis.

This service is awful I can never get an appointment. The last time I tried I was told there were no appointments but I could book directly with the physiotherapist.

The surgery itself is good but I do sometimes struggle to get appointments. I usually book in advance but I can still end up waiting for some time.

It is hard to get appointments at this practice. Some of the doctors here are good but others can be dismissive and I don't feel like they listen or take on board my concerns.

It can be difficult to get appointments here as well as it being awkward to get repeat prescriptions. It is not possible to collect prescriptions early when necessary and medications are regularly not in stock which leaves me with concerns about being able to get them in the future.

I had a diabetes check up here with a district nurse. Everything was great and I can't fault the care she provided.