The Castle Practice
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Based on 130 reviews
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Reviews (130)
Misdiagnosed sepsis as heartburn
June 5, 2024
I was told that my issue was just heartburn but it was later found that I had sepsis.
No appointments available
June 5, 2024
This service is awful I can never get an appointment. The last time I tried I was told there were no appointments but I could book directly with the physiotherapist.
Good service but wait for appointments
June 4, 2024
The surgery itself is good but I do sometimes struggle to get appointments. I usually book in advance but I can still end up waiting for some time.
Care is a mixed bag
April 29, 2024
It is hard to get appointments at this practice. Some of the doctors here are good but others can be dismissive and I don't feel like they listen or take on board my concerns.
Difficulties with repeat prescriptions
April 10, 2024
It can be difficult to get appointments here as well as it being awkward to get repeat prescriptions. It is not possible to collect prescriptions early when necessary and medications are regularly not in stock which leaves me with concerns about being able to get them in the future.
Nurse was great
April 10, 2024
I had a diabetes check up here with a district nurse. Everything was great and I can't fault the care she provided.
Helpful reception staff
April 10, 2024
It can be difficult getting appointments but the receptionists are lovely and really try their hardest to help.
Can't see a doctor
March 12, 2024
The service here is poor. I phoned 82 times and couldn't get through in time to get an appointment. I requested to see a doctor and was told they are not in today even though I was told last week that they would be. No one is helping and it seems as if nobody cares despite clear signs that my condition is worsening.
Wonderful care but limiting appointment system
March 12, 2024
This service is wonderful. One doctor in particular is excellent but unfortunately she is retiring soon. I am happy with the appointment system but the problem is that they are only 10 minutes and you can only discuss one matter.
Easy to access appointments
March 12, 2024
I have no problems with this service at all. I can access appointments easily and the doctors are great.