The Castle Practice
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Based on 130 reviews
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Reviews (130)
Poor communication
August 5, 2022
I have just come home from the hospital after my operation, I contacted my GP and the receptionist tells me that they don't have my hospital demission letter. I had to call the hospital and ask for it, and after a long wait and struggle I finally got the letter. I have sent it to the GP and I still haven't heard anything back.
bad communication
August 1, 2022
My husband died 2 years ago and the GP signed the death certificate but they called me 2 months ago and asked for my husband to come in for blood test. I was very shocked that the GP had my husbands details on their system as if he was still alive. It is probably why they never called me to ask how I was coping with my lost.
Waiting to see the doctor and medication
July 26, 2022
I have been felling anxiety and stressed about things lately, my GP seems to care only for the elderly and not for young adult like me. When the GP call me, they rash to speak with me and am unable to explain myself.
No support
July 26, 2022
I don't feel there are enough support for me as a woman going through menopause. I have been calling the GP for advice and support but they don't seem to get it.
Can not get through
July 26, 2022
I try to look after myself but for my mother who is 82 years, it is had to see the doctor. The phone lines are always busy and there are no appointment.
Can not get through
July 26, 2022
I can't get appointment, can't access the online service, can't access test results. I lost confidence in the services and the doctors don't care anymore
Receptionist
July 26, 2022
The reception are not responding to calls, I walk in there and they were having tea while the phone was ringing. I confronted them about it and they told me to go back home and keep calling
Waiting to see the doctor and medication
July 11, 2022
I have been going to this gp surgery for the past 20 years but these days I can't even go there for anything. I had an operation and after that I have not heard from my GP to check on me. No continuinity of care. No emotional support but they will give me anti-depressant and antibiotics
Waiting to see the doctor and medication
July 11, 2022
I was diagnosed with prostate cancer in 2019, I have gone through with surgery and I have my medication. The doctor was available to see me and check on me until 2020. I have not seen them or heard from them since and I feel like am no more on their system. I have called once to get appointment but no results
no communication
June 30, 2022
My husband died and a month later the GP phone called me to ask of him. They never call me to ask how I was coping.