The Castle Practice
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Based on 134 reviews
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Reviews (134)
I have mixed feelings
April 26, 2021
Sometimes they are excellent with top class service and sometimes it's like wading through treacle to get any help. I think there is definitely room for improvement.
Great doctors
April 26, 2021
Been using this surgery for ages. Had nothing but the best of care
Appalling. Waste of space
April 25, 2021
The Castle Practice are difficult to get through to on the phone, they won't see patients face to face and they are too quick to prescribe medications without a proper assessment. When I would have tried to get an appointment before 2020, I now avoid calling completely. I would rather call 111. Not fit for purpose
Friendly and accessible
April 24, 2021
Admin staff are friendly and helpful and I've never had trouble getting through or speaking to a doctor
Awful, receptionists think they are gods.
April 21, 2021
Order a repeat prescription, receptionist decides your not due one. Decided she didn’t realise my dosage and yes did need prescription but would have to wait 3 days because she hadn’t put my original request through. Since when did a receptionist decide your dosage of medication ???? Can never get through on phone, can never get an appointment. Even worse since pandemic, doctors don’t even see the patients !!!! So angry with the service received from this practice!!!!!
Cannot get through on phone or appointment
April 20, 2021
The phone lines are always busy , the queues cut off at certain number so it basically hangs up on you. The doctors rush you off the phone if you are lucky enough to get an appointment and then are rude.
Best docs I've ever had
March 24, 2021
Castle practice is definitely by far one of the best doc's I've ever had. Always get me in and look after me to so thanks again and well done.
Never had trouble getting through on phone
March 23, 2021
Have always spoken to reception and able to get an appt with GP when needed.
Depends on who you see
March 23, 2021
Care very much depends on who you see.
You have to call at 8.30 am on the day for an appointment which is tricky if you work or have other commitments.
However if you see one of the decent doctors you are very well cared for.
Some receptionist experience and friendliness is questionable
You have to call at 8.30 am on the day for an appointment which is tricky if you work or have other commitments.
However if you see one of the decent doctors you are very well cared for.
Some receptionist experience and friendliness is questionable
Missed health problems
March 22, 2021
My son had a lump on his ear and has done since he was born, was told by one doctor it was a skin infection and another doctor said it was a cyst. I have recently moved out of the area and my new doctors have been nothing but extraordinary and had him sent for an ultrasound and the lump has been diagnosed and he has been referred to a specialist. Both times the doctors at castle practice missed out and misdiagnosed because they refused to see him in person.