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Reviews (19)

During and since pandemic unable to SEE docto

October 22, 2021
Tried to get face to face appt. Had to call at surgery to make appt. To be assessed then told phone consultation.
Anonymous

Excellent newer GPS

August 20, 2021
I have been a patient at this practice for over 20 years. The older gps are retiring and the newer GPs are excellent. Namely Dr Illyas and Dr Akhtar who have done more to help with my issues and actually gave a correct diagnosis after many years back and forth 2 older GPs. Dr [name] quite frankly needs to retire. Supposed to be a menopause "specialist " but had absolutely no idea.

Dr Illyas is both knowledgeable and compassionate. She actually listens to you and ive been so grateful for her help
Julie

Doctor Nair is a wonderful Dr.

July 20, 2021
Prior to Cover 2nd to none. I understand since lockdown it has been difficult to get a face to face appt. However we have been able to book and have a conversation with a Dr on the day we telephoned to get treatment etc.
Anonymous

Castle Practice

April 26, 2021
Castle practice need to introduce “perform” method way of working, some of the rules are ridiculous why can’t your order a prescription over the phone???
Anonymous

Castle Practice

April 26, 2021
Havent seen a doctor at Castle Practice but have found the nurses, nurse practitioners and reception staff always kind and helpful. Have had a phone call from a doctor and likewise she was really helpful and went above and beyond
Anonymous

I have mixed feelings

April 26, 2021
Sometimes they are excellent with top class service and sometimes it's like wading through treacle to get any help. I think there is definitely room for improvement.
Anonymous

Great doctors

April 26, 2021
Been using this surgery for ages. Had nothing but the best of care
Anonymous

Appalling. Waste of space

April 25, 2021
The Castle Practice are difficult to get through to on the phone, they won't see patients face to face and they are too quick to prescribe medications without a proper assessment. When I would have tried to get an appointment before 2020, I now avoid calling completely. I would rather call 111. Not fit for purpose
Anonymous

Friendly and accessible

April 24, 2021
Admin staff are friendly and helpful and I've never had trouble getting through or speaking to a doctor
Karen Morton

Awful, receptionists think they are gods.

April 21, 2021
Order a repeat prescription, receptionist decides your not due one. Decided she didn’t realise my dosage and yes did need prescription but would have to wait 3 days because she hadn’t put my original request through. Since when did a receptionist decide your dosage of medication ???? Can never get through on phone, can never get an appointment. Even worse since pandemic, doctors don’t even see the patients !!!! So angry with the service received from this practice!!!!!
Anonymous

The Castle Practice

Contact

01217472422

2 Hawthorne Road
Castle Bromwich
Birmingham
West Midlands
B36 0HH

Location

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