The Castle Practice

My experience with this practice has been good. I am sometimes waiting 2 or 3 days for an appointment but the service provided and communication from my doctor are both good.

The physiotherapist here wanted to give me some exercises to do at home and told me they would email them to me. I explained that I am not online and the email they have on record belongs to a relative that helps me organise appointments. They did not offer to provide these as a leaflet or suggest an alternative way of accessing them.

I was told that my issue was just heartburn but it was later found that I had sepsis.

This service is awful I can never get an appointment. The last time I tried I was told there were no appointments but I could book directly with the physiotherapist.

The surgery itself is good but I do sometimes struggle to get appointments. I usually book in advance but I can still end up waiting for some time.

It is hard to get appointments at this practice. Some of the doctors here are good but others can be dismissive and I don't feel like they listen or take on board my concerns.

It can be difficult to get appointments here as well as it being awkward to get repeat prescriptions. It is not possible to collect prescriptions early when necessary and medications are regularly not in stock which leaves me with concerns about being able to get them in the future.

I had a diabetes check up here with a district nurse. Everything was great and I can't fault the care she provided.

It can be difficult getting appointments but the receptionists are lovely and really try their hardest to help.

The service here is poor. I phoned 82 times and couldn't get through in time to get an appointment. I requested to see a doctor and was told they are not in today even though I was told last week that they would be. No one is helping and it seems as if nobody cares despite clear signs that my condition is worsening.