The Castle Practice

The GPs do not listen and the reception team are rude and unhelpful.

The doctor I used to see here was fantastic and treated you like a real person. Now they just don't have a clue and the mental health support is very hit and miss.

In general they are very good. I am never waiting long for appointments and can get them quite easily. The continuity of care here is also quite good.

They are not too bad but they don't always listen to my concerns properly.

One of the female doctors here is really good and provides excellent care. She always organises follow ups and really listens during appointments.

The Castle Practice provide an outstanding service. They have been brilliant. Referrals have been made very quickly, which I have been extremely satisfied with.

Excellent, I always get an appointment if I phone. I can't fault them. The staff are excellent. Very good.

This practice is excellent unlike all of the other care services I have had experiences with recently.

My experience with this practice has been good. I am sometimes waiting 2 or 3 days for an appointment but the service provided and communication from my doctor are both good.

The physiotherapist here wanted to give me some exercises to do at home and told me they would email them to me. I explained that I am not online and the email they have on record belongs to a relative that helps me organise appointments. They did not offer to provide these as a leaflet or suggest an alternative way of accessing them.