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Reviews (112)

Can't see a doctor

March 12, 2024
The service here is poor. I phoned 82 times and couldn't get through in time to get an appointment. I requested to see a doctor and was told they are not in today even though I was told last week that they would be. No one is helping and it seems as if nobody cares despite clear signs that my condition is worsening.
Anonymous

Easy to access appointments

March 12, 2024
I have no problems with this service at all. I can access appointments easily and the doctors are great.
Anonymous

Good but getting appointments can be hard

March 8, 2024
My experience is overall good but it can be hard getting an appointment when you work full time. To be sure of getting an appointment you have to call right as the phonelines open or attend the surgery in person. This is impossible when you work. I have struggled to get an appointment for my mental health but with the help of a healthcare professional I managed to get an appointment for the next day, which I know is not how they normally operate. The doctors are very good.
Anonymous

Slowly improving since decline after covid

March 8, 2024
The service is not as good as it was prior to the pandemic, but they are slowly improving. I would not go anywhere else as I have heard worse stories about other doctors surgeries, and I have been with them for over 40 years. I can usually get an appointment on the same day when I really need one, and the doctors are good.
Anonymous

I have no problems getting appointments

March 8, 2024
I have found the service good. I have no problem getting appointments when I need one and the staff and doctors are very good.
Anonymous

They have been good with my baby

March 8, 2024
My experience of The Castle Practice has been alright. I have found them to be good with my baby. Getting an appointment is not very easy, you have to queue on the phone for a long time before you get through.
Anonymous

Trying to get an appointment is frustrating

March 8, 2024
The surgery is not too bad, trying to get an appointment can be very frustrating.
Anonymous

A good practice with great reminder service

March 8, 2024
I have never experienced any problems and find The Castle Practice a great surgery. I have regular injections and blood tests, and they call me prior to my appointment to remind me, which is excellent. They are doing very well.
Anonymous

A good experience of service

March 8, 2024
I am quite fortunate in that I do not need to come to the doctors very often. They call me in for routine check ups which is a great service. The doctors are helpful and pleasant. Last year I did need to see the physiotherapist twice and those appointments went very well.
Anonymous

A good service but room to improve

March 8, 2024
The service offered by The Castle Practice is good, but getting an appointment is quite difficult for me because of a hearing impairment. I cannot hear very well over the telephone, and when I try and book online I don't get an appointment. I have to come down to the surgery in person to get an appointment. The staff are very friendly and helpful, but I usually have to wait up to two weeks for an appointment. The doctors are very good once you have the appointment.
Anonymous

The Castle Practice

Contact

01217472422

2 Hawthorne Road
Castle Bromwich
Birmingham
West Midlands
B36 0HH

Location

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