The Castle Practice

My experience of The Castle Practice is good. I have been with them for a number of years and there have been changes but I find them a good surgery. When needed referrals have been made the doctors are good and listen to my concerns. It can be difficult getting through on the telephone so I usually pop into the surgery to book an appointment.

They are not very good at all. I find it very hard to get appointments around work. I asked for an appointment at 8:30 so I could still get to work on time but I was not actually seen until 9:25. There is regularly nobody on reception and even when there is a big queue I have seen them only have one receptionist on. They've also lost results in the past and not shared them with me or anyone else so I have to keep going back for more tests.

I had some specific concerns and they referred me to the hospital for an appointment the next day. They are very good.

They are not too bad but like all surgeries they are under a lot of pressure. It is best to go to the surgery in person to get appointments but the receptionists are helpful in this regard.

They are okay but I sometimes have to wait for appointments. I can get through on the phone but they regularly tell me that all the appointments are gone. I recently got a text message to book an appointment for my blood test results but I couldn't get one and had to wait a week. I do like their online repeat prescription service but it's difficult to navigate when you're older.

The doctors here are really good. It can be difficult to get an appointment as the phonelines are very busy but it is easier if I go to the surgery.

I am happy with the care here and can get appointments when needed.

This is a good surgery with excellent doctors. They have made a number of referrals for me in recent months.

The doctors here are good. After a period of illness I was diagnosed with a vitamin B12 deficiency and now they give me B12 injections at the surgery directly.

My experience of The Castle Practice has been awful. I find it extremely hard to book appointments and I have only found one receptionist to be helpful. When you get appointments the surgery is always running late, and it's normal to be seen an hour after your appointment time. On one occasion I waited for four hours, I repeatedly approached reception to check they had booked me in and they told me they had. You have to order repeat prescriptions online or in person which is difficult around work. Accessing appointments around work is also difficult. On one occasion the doctor prescribed me medication that I should not have taken and I ended up in A&E.