The Castle Practice

My experience has been really positive. I find it easy to book appointments. The staff are all very friendly and helpful. The doctors are good, they take the time to listen and full explain things to me, offering good advice.

I can never get through on the phone line to book an appointment. The only way to get it is to queue in person from 8am. Once you see a GP they are ok. I see the nurse every 12 months for a diabetes check. The nurses are ok. The main problem with the surgery is accessing appointments with a GP.

I find this surgery very good. I always manage to get an appointment when I need one for either myself or the children.

It can be very hard to get a face to face appointment with a doctor, but telephone consultations have helped improve the system and they can be quite useful.

My child's 2 year check up with the health visitor came through without having to chase it up although I had started to worry about it taking place as a family member in Birmingham seemed to get their appointment through sooner. Having a baby during covid has left me feeling a little out of the loop as lots of things that would have normally happened during pregnancy and those early months did not take place. On the whole I have no complaints though.

Excellent care from the midwives at the surgery during my pregnancy. As a first time parent they were very reassuring, and listened to any concerns that I had. They were very informative and communicated well with me. Overall a very good experience.

It can be hard to get through on the phone lines but I can normally get an appointment when I get through. The app would be great but it does not work. Generally my experience with the doctors is that my problems are put down to or dismissed because of my age and/or gender.

The staff here are so helpful. I had a query about my prescription so have popped in with it and the reception staff have spoken to a doctor and sorted it out for me without any problems. This is a very good surgery and the staff are always friendly and happy to help.

I never really struggle to get an appointment. The staff here are nice enough.

The telephone system is very awkward, you have to press 1 for an appointment but your then told that no ones available and it disconnects. Its so hard to even get in the queue on the phone. When you do its normal to be 25 in the queue but at least you have some idea of how long you will be waiting rather than the line just disconnecting. I have been trying for a few days to get in but could not get through. Today I managed to get in the telephone queue and got an appointment easily. This is normally the case. Once you get into the queue appointments are normally available and I have no complaints about the care received here. The staff are all lovely and try their best to help.