UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues in Cancer Services team and that you were treated with so much kindness and care during your time there.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about the Solihull Hospital. We are really sorry to hear that your quality of life is being impacted by the cancellation of the physiotherapist appointment.

However we are still keen to listen to your concerns in more detail to understand to try to resolve any outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team

Thank you for taking the time to provide feedback about the Solihull Hospital, Cancer Services and apologies for the delayed response. We are really sorry to hear that your experience with our Cancer Service has not been a positive one and you haven't been able to get the information you were expecting after seeing a consultant.

If you have any concerns don't hesitate to contact your consultant - contact information should be on any appointment or clinic letters you have.
Please do try contacting PALS if you are still not happy as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the treatment and care received from Solihull Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team

Thank you for taking the time to provide feedback about the Solihull Hospital, Outpatients and apologies for the delayed response. We are really sorry to hear that your experience with our Outpatients service has not been a positive one and you haven't been able to get the information you need from the front desk and that the waiting times need to improve.

If you have any concerns don't hesitate to contact your consultant - contact information should be on any appointment or clinic letters you have.
Please do try contacting PALS if you are still not happy as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are delighted to hear about the improved service you received from our colleagues in the Stroke services.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes, Patient Experience Team

We are really sorry to hear that your experience with the Cardiology referral was not a positive one and you are not happy with the service.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team

Thank you so much for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience as an Outpatient was not a positive one and you felt the length of time to wait for recommendations from the consultant was taking too long.

Regarding the communications issues you were encountering, we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. Please do try contacting PALS as they are there to help with any outstanding concerns regarding treatment and care received from the Trust - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Services Team

Thank you for taking the time to provide feedback about Heartlands Hospital. We are really sorry to hear about the concerns you have raised.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team