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Reviews (870)

Horrible operation experience

Outpatients
March 31, 2023
Experience of gall bladder removal operation was horrible. I spent 6 hours in waiting area the day of the operation, no food and no drink. I was on my own for couple of hours.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our hospital was not a positive one, in particular the issues with the long waiting prior to your procedure and being on your own.

We are keen to listen to your concerns in more detail to understand more about what has happened whilst you were under our care. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Waiting for appointment date since last year

Outpatients
March 31, 2023
Referral made last year 2022 at Neurology. No one has contacted me from the hospital and I am still waiting for an appointment.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that you are still waiting to get an appointment.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will be able to inform the departments of the issues you have raised, so that they can look into the concern you have raised.

Best wishes, Patient Experience Team


Provider responded

Great care environment

X-ray
March 31, 2023
I had a chest X-ray at the hospital and it was quick and efficient. Staff were brilliant too.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team


Provider responded

Great care environment

Ear Nose and Throat
March 31, 2023
I have been having a persistent infections in my throat. My doctor sent me to the hospital for further investigations. I am very pleased with the results.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.

Kindest regards, Patient Experience Team


Provider responded

Waiting 9 months for urology appointment

Outpatients
March 31, 2023
In June 2022 I had a scan and would be put on the waiting list to be seen. 9 months on I still don't know when I will be seen. I feel desperate, and this is causing me on-going worry.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience has not been a positive one and you haven't been able to get a follow up appointment.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will be able to inform the departments of the issues you have raised, so that they can look into the concern you have raised.

Best wishes, Patient Experience Team


Provider responded

Seen quickly and prompt results

Imaging
March 31, 2023
I recently had an MRI on my knee at Solihull hospital. Parking was easy with plenty of disabled bays close to the outpatient department. I was not waiting long and when I was seen the staff were lovely. I received the result quickly via post. Overall very happy.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kindest regards, Patient Experience Team


Provider responded

Terrific care

Rheumatology
March 31, 2023
Outpatient treatment has been terrific. Great staff, communicate well and explain things fully. Very happy.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team


Provider responded

Excellent care from Optometrist Department

Outpatients
March 31, 2023
Excellent care during my treatment here. I have visited over 12 times, I am never waiting too long, the staff are friendly and helpful. The department communicates well sending me regular appointment dates.
Anonymous

Reply from UHB Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team


Provider responded

MRI results took 6 months

Imaging
March 31, 2023
I had an MRI at Solihull Hospital and it took six months for me to get the results. I was told that I needed a follow up appointment which was never made. I chased this up and a telephone appointment was arranged then cancelled. I'm still waiting and this has been going on for nearly two years now.
Anonymous

Excellent outpatient experience

Outpatients
March 31, 2023
I was seen by the outpatient department for problems with my knee. I did not wait long for the referral appointment to come through. Treatment was prompt and staff were great. Diagnosis and treatment options were well communicated to me by staff.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital. We are pleased to hear about the good service you have received.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes, Patient Experience Team


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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