UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to pleased to hear that your skin cancer was spotted and removed so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really sorry to hear that the staff at your rheumatology appointment were not friendly and receptionist you encountered at your appointment was so rude and unhelpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear there were some issues with your family being restricted from accompanying you we are delighted to hear that otherwise your hip replacement went well and in particular that all the staff were so supportive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your outpatient appointment went so well and that the staff were so nice to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your CT scan appointment went so well and that the staff were so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you're so happy with the experience and service you've had at your asthma, kidney and liver appointments, that the waits are short and that the staff are always so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear about the excellent treatment and care you received from the oncology department, and also that you found parking and accessing the department straightforward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are obviously sorry to hear that there was a slight wait at your appointment we are pleased to hear that otherwise the care you received was good and you're happy with your experience.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received from the oncology department and in particular Dr Salik - and that you were kept well informed, and treated with dignity, kindness and reassurance.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Thank you for taking the time to provide feedback about Solihull Hospital, Antenatal Clinic. We are really sorry to hear that you have had a poor patient experience at your appointment and feel that the staff are unsupportive and dismissive.

If you are still experiencing problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are there to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern the team are there to support you. Your feedback has been sent to the Antenatal Clinic lead so they are aware of your comments and concern.

Kindest regards, Patient Experience Team