UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital Cancer Services. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cancer Centre; in particular that they have been so helpful and explained your treatment and results so well.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about the Solihull Hospital. It is lovely to receive such positive feedback from our patients.

We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).

The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience has not been a positive one and you haven't been able to get a follow up appointment.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will be able to inform the departments of the issues you have raised, so that they can look into the concern you have raised.

Best wishes, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our Endoscopy Department has not been a positive one and you felt that the environment was unpleasant.

Your feedback has been sent to the managers for the Endoscopy Suite to make them aware of your experience. If you have any concerns regarding your treatment and care please do try contacting PALS as they are there to help with any concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that you were unable to contact your consultant for several weeks and you feel this has affected your mental health.

Please do try contacting PALS as they are there to help with any concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at
https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience at Cancer Services has not been entirely a positive one and that in particular you are facing challenges with attending hospital check-ups on different sites and inadequate or misinformation about your condition.

The Cancer Services team are there to help and will certainly look into improving the communication between you and the service, please speak to the consultant that you have been assigned to and their number will be on your appointment letter or speak to the Clinical Nurse Specialist (CNS), you should ask to speak to them and they will give you the help and support that you need.

If you feel you are unable to do this then please call Patient Advice and Liaison Service (PALS) and provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about the Solihull Hospital – apologies for the delayed response. We are really sorry to hear that your recent experiences with us have not been positive, in particular the issues with long waiting times.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience at Outpatients was not a positive one and that in particular you faced challenges with getting another referral since the cancellation of your surgery.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team

Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent service you received from our Dermatology Department.

If you are still awaiting the histology report, we are keen to listen to your concerns in more detail to understand more about what has happened regarding your test results and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about Solihull Hospital.

We are delighted to hear about the amazing service you received from our wonderful colleagues in the Outpatients Department. It is lovely to receive such supportive comments from our patients.

Kindest regards, Patient Experience Team