UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are pleased to hear that your treatment and care has been good in general we are also sorry to hear that there have been some long waiting times.

If you would like to provide any more information or further feedback about your experience (in particular any more information you have about the long waits) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your outpatient experiences at Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased that your experience at your regular eye appointments is so positive - in particular how friendly the staff are and the good treatment you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your experience of the service at your regular ophthalmology appointments is so positive- in particular that you are always seen so quickly and the staff are so nice and informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the experience at your regular blood tests is so positive - in particular the how easy the hospital is to get to, the cleanliness of the hospital, how friendly and helpful staff are and how quickly you are seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you feel like the service you've been receiving from the opthalmology department has declined - in particular that the frequency of appointments has reduced and that now you feel like you have to chase us.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to pleased to hear that your skin cancer was spotted and removed so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really sorry to hear that the staff at your rheumatology appointment were not friendly and receptionist you encountered at your appointment was so rude and unhelpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear there were some issues with your family being restricted from accompanying you we are delighted to hear that otherwise your hip replacement went well and in particular that all the staff were so supportive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your outpatient appointment went so well and that the staff were so nice to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham