UHB Solihull Hospital

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Reviews (796)

A good experience with no problems

Outpatients
December 11, 2023
My experience at this hospital is always good. I have never had any problems.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear you've had consistently good care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Unclear information about A&E

December 8, 2023
I had not lived in the UK for a number of years. I looked online and it stated that the information made it look as though there was an accident and emergency department at the hospital. I attended for urgent medication but was told that they could not see me there and that I had to go to Heartlands A&E. More needs to be done to make sure that information is clear online, and in the community.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there was an issue when you attended for urgent medication.

The Solihull Urgent Treatment Centre has been open for several months and that may be the source of the confusion.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from (for example changing our online information). If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good experience in rheumatology

Rheumatology
December 8, 2023
I have recently had a bone density scan and follow up appointments. My overall experience has been very good. The staff have all been great, and appointments have run smoothly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you have received from the Rheumatology department and that all of your appointments have run so smoothly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Blood test results were lost

December 8, 2023
The hospital recently lost my child's blood test results, and they now need repeating. My child has additional needs, and taking blood from him was an awful experience. They did arrange for a home visit for them to be taken, but my child had to be restrained which was a horrific for us all. The loss of the results now means that we have to go through this again. I am extremely frustrated and upset.
Anonymous

Reply from UHB Solihull Hospital

Dear Relative

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that we lost a set of blood test results and that meant they needed repeating. Clearly this will cause a great deal of distress to your child and we can only apologise that this has happened.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good paediatrician

December 8, 2023
The paediatrician at Solihull hospital has been great. My child had been referred and is awaiting assessment for ASD/ADHD. The paediatrician is supportive and doing their best to support us with the difficulties my child faces. That said there are limitations and at a point where we need a diagnosis. I have been advised by the hospital that there is currently an 88 week wait. This is so frustrating and disappointing.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the paediatrician looking after you has been so great - in particular how supportive they have been. We are also really sorry to hear that there is such a long wait to get a confirmed diagnosis.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

No follow up care

December 8, 2023
I had a very long wait for plastic surgery, and it was cancelled twice due to doctors strikes. I finally had surgery in August 2023 but I have still not had my follow up appointment. The volunteers at Solihull hospital are very welcoming, and its helpful being directed and accompanied to the correct department. They do a wonderful job.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there have been several delays to your surgery and you still haven't had a follow up appointment, but we are pleased to hear how welcoming the volunteers are.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The best hospital, well run & excellent care

Ophthalmology
December 8, 2023
Solihull hospital is the best hospital. You are seen on time, nothing is too much trouble, and the staff are wonderful. They should run more ophthalmology surgeries here because it is a much better experience than at other hospitals.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you receive from the opthalmology team, that the staff are so wonderful and you are seen on time.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Antenatal appointment offered well in advance

December 8, 2023
My experience has been outstanding. All appointments are offered well in advance and run smoothly. The staff are very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that experience with your antenatal appointment was such a positive one - in particular the staff and how well run it is.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Outstanding antenatal clinic

December 7, 2023
My experience of maternity care at Solihull hospital has been very good. Appointments run smoothly and I have been very happy with the care I have received.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're experience of maternity care has been so outstanding!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good maternity service

Outpatients
December 7, 2023
My community midwife booked my glucose test at Solihull maternity department. The appointment came around quickly. The appointment went well, the midwives were really nice, they kept me well informed and I felt well cared for.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how well you've been looked after by the midwives before and during your glucose test and how well cared for you felt.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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