UHB Solihull Hospital

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Reviews (646)

Concern strike will impact planned operation

Outpatients
July 6, 2023
I recently had an operation cancelled at the last minute. Today I have attended another pre-op assessment which went well, but the planned surgery is on the 18th July 2023, at the same time that junior doctors are striking. I am now concerned that my operation will be cancelled again.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that your original operation was cancelled and hope that the following one was successful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Poor Communication & Administration

July 6, 2023
I had a number of appointments including a pre-op assessment and was told I was given a date for my operation. The day before the planned operation I had a consultant appointment. The consultant knew nothing about the planned operation for the next day and said that it was not on the system. I had been for the pre-op assessment and had been following the required diet as directed by the hospital. I could not believe that the day before I was told my operation was booked in for the staff knew nothing about it. I was told that I would have to wait for another operation date to come through and that I would have to go for another pre-op assessment. I just cannot believe that I went through the whole process which was a waste of my time and a complete waste of the NHS staff's time too. It was also extremely frustrating and caused me a great deal of stress.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there was such a major error regarding your operation and it had to be rearranged alongside your pre-op - this evidently must have been very distressing for you.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Great paediatrician but long wait to be seen

Outpatients
July 5, 2023
My son with ADHD and dyspraxia is under the paediatric team at Solihull Hospital, and whilst the paediatrician we see is fantastic, waiting for routine appointments is far too long, and do not take place within the given time frame. We were supposed to be seen in January 2023 but the appointment did not take place until mid June 2023.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. Whilst we are pleased to hear that your son's appointments with the paediatrician are excellent we are also really sorry to hear that the wait for those appointments has been too long.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent service but long wait to be seen

Outpatients
July 3, 2023
The cardiology team at my appointment were excellent. The only fault is the length of time I waited in between my MRI and the follow up appointment. It was nearly 12 months and it was very stressful waiting. I did chase up the appointment but this did not seem to help.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you had a long and stressful wait between your MRI and your cardiology appointment we are nevertheless really pleased to hear that the the team at the appointment were excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Operation cancelled at very last minute

July 3, 2023
I was scheduled in for a knee replacement operation, I had all appointments running up to the procedure, attended my pre-op. Saw three different doctors and given the go ahead and then on the day when gowned up and ready to go the operation was cancelled as I was suddenly deemed high risk. I will be reviewed in 3 months time but I am not happy at all.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that your knee replacement operation was cancelled at the last minute and hope it was quickly rectified.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Seen on time & amazing nursing staff

Outpatients
June 30, 2023
My appointments here have all been very good. I am always seen on time and the nursing staff are amazing.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear how well your appointments always go - and in particular that you are seen on time and that the nursing staff look after you so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good communication and care

Cancer services
June 30, 2023
My appointment, at the Breast Clinic, was scheduled very quickly and the staff were very friendly and accommodating. Communication has been excellent and I have been kept well informed. The only problems I have encountered are follow up blood tests to be arranged by my doctors and that it not happening so I am unsure about how good the communication between the hospital and my doctors surgery is.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. Whilst we are pleased to hear that your breast clinic appointment was scheduled so quickly and that the staff at your appointment were so friendly and accommodating we are also sorry to hear that there may have been some communication issues between the hospital and your GP.

If you would like to provide any more information or further feedback about your experience (in particular any further information you have about the delayed test results) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very happy with the hospital

Outpatients
June 30, 2023
I am very happy with the services and care at this hospital. The communication is very good and the staff are wonderful.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the services and care provided by the hospital have been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent service

X-ray
June 29, 2023
I was referred for a chest x-ray following a long period of chest complaints. The appointment was made at the weekend which was very convenient meaning that I did not have to miss time off work. I was seen very quickly and was in and out that quickly that I did not incur any parking charges. The staff were great, polite, profession, and got the job done efficiently. Excellent experience.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your chest x-ray appointment went so well and that you were seen quickly by staff who were polite, professional and got the job done efficiently.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent treatment & care on surgical ward

June 28, 2023
I had surgery to remove my gall bladder and was in hospital for one week. The surgery went well and I was very well looked after by the staff. My time recovering in hospital was very pleasant. The ward environment was very nice and calm. The care from the nurses and other staff was excellent, and they really had time for their patients.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent treatment and care you received on the surgical ward following the procedure to remove your gall bladder and that your recovery was made so pleasant by staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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