Marston Green Surgery

I find the system for booking appointments very frustrating. I experience difficulties getting through on the telephone. The care received from doctors really does depend on which doctor you see. I have at times felt very rushed during appointments, and I have felt like the doctor was not really listening to me.

I find it quite easy to book appointments, the staff are friendly and helpful. I have never experienced any problems here at all.

I feel that my experience has been hindered by the length of time it has taken for treatment. I have been having regular blood tests for over 12 months which have indicated low B12 levels but I have had to wait all this time for B12 injections to begin. I do not understand why I have had to wait so long.

After experiencing difficulties at a different surgery in the local area I can only describe the service and my experience of Marston Green Surgery as excellent. I never have a problem getting an appointment when needed. The staff are very good. They are friendly and helpful and the care from doctors is excellent. When I request to be seen by a specific doctor they always to their best to accommodate my request.

Since the covid pandemic the service has declined. It's near on impossible get an appointment and they are not any better when trying to get an appointment for my children.

I find it difficult to get an appointment and have been lucky today as its not normally this easy to get in. It is normal to be holding on the telephone for over an hour. You cannot book appointments for later dates and its difficult to phone when the phone lines open due to work. The staff are ok.

It can be hard to get through on the phone to book an appointment. In the past I have been holding for a long time to then get an answer phone message. This can be frustrating. That said, I do usually manage to get an appointment when I need one and I cannot fault the service from the staff.

It's quite hard to get an appointment with a GP. I call when the phone lines open but its difficult to get through. You can no longer make an appointment at the reception desk, or in advance.

I have been having regular check ups with my midwife here. She is very friendly and helpful. The appointments go very well, and I am always seen on time. I recently struggled with contacting a midwife out of surgery hours but I have now been given up to date information on how to go about this and I do not think I will have the same problem again.

I rarely need to visit the GP surgery and regularly use the online prescription app. I find it very useful and has so far run very smoothly.