Marston Green Surgery

My experience of the surgery has been very good. I can usually get an appointment when I need one. I am happy with the service and care received.

I manage my diabetes well myself, but I have not had a diabetes check up since the covid pandemic.

I use the app to book appointments. You can book two weeks in advance. I find that emergency appointments are easily accessible too.

Booking appointments is an absolute joke. You spend 30 minutes holding on the line to talk to someone, and by that time the appointments are all gone and you are told to call back tomorrow. The system does not work, and the lack of access to my doctors is preventing me from getting the care I need. It is impacting my mental health and my quality of life. The doctors are really good, when you can see them.

I think the surgery is very good, they are very good to me.

The nurses and doctors are great, the problem is accessing them. It is very difficult to get through on the phone and book an appointment. It is unusual to get through straight away and get an appointment but occasionally you get lucky.

The doctors at the surgery are excellent. I cannot fault them.

I cannot fault the doctors, nurses or the receptionists. I can always get an appointment when needed. They are very accommodating.

I can usually get an appointment if I need one, although it's not always as quick as I would like. I recently had a home visit for a blood test which was a very good service.

I have pre-existing medical conditions and can become unwell very quickly. The surgery is fantastic, and I am always seen within 24 hours of me calling in for an appointment. I really cannot fault them. The reception staff are great. The doctors always have time for me, and offer excellent treatment.