Marston Green Surgery

I find it hard to get an appointment, and when I get one I don't feel like they listen, and treatment is not offered. I was in need of mental health support and nothing was offered or put in place.

I can get an appointment when I need one. I visited recently with a blocked ear and was prescribed with ear drops which have helped.

I find it easy to get an appointment. At a recent appointment my guardian attended with me and I did feel like the doctor addressed them rather than me. The problem was resolved though and I was happy with the outcome of my visit.

It can be difficult to get an appointment. I recently sought help from the GP for my son who is waiting for an autism assessment. He really struggles to sleep which impacts his daily life. The only medication they could prescribe did not work but they are unable to offer anything else, and we have to wait to see a peadiatrician.

I find it easy to book appointments and the staff are lovely. I was recently referred by the doctors for physiotherapy and the appointment came through quickly. I am very happy with the service provided by my surgery.

The prescription service is excellent but face to face appointments are very hard to get. You cant book appointments online or by attending the surgery and it is extremely difficult to get through on the phone.

The doctors here are very good. Attended the surgery with my husband who we suspected had a bad reaction to an insect bite. We had been treating it at home but attended the doctors when he began experiencing some breathing problems. The doctor acted very quickly and made arrangements for us to attend Heartlands Hospital immediately.

The reception staff at the surgery are absolutely lovely, and so helpful. The doctors are very easy to talk to. I feel that they really listen to me and always want to do their best for me. I go for regular injections with Dr Syed who is brilliant. I have never had a problem with the surgery my repeat prescriptions are always dealt with promptly and sent directly to the pharmacy who deliver them to me.

I have no complaints about the surgery. I can usually get an appointment and I am generally happy with treatment etc. I do think that some of the doctors are more attentive than others so my experiences can vary depending on who I see.

I have attended all my routine appointments with my midwife here and the service has been excellent. The midwife is great, I can call her or text for advice and she gets back to me very quickly.