SHP - Haslucks Green Medical Centre

GP are nice and do a good job. Staff are very pleasant and friendly,
Only feedback there is two weeks wait for getting appointments.

Was given a letter from the hospital asking me to get into touch with my GP
Tried to get an appointment over the phone but it would not allow me to join the call with the call queue reaching is capacity.
Had to eventually visit the surgery. Visited on a Monday and did not get and appointment until Thursday for Heart Review.
Receptionist are not medically trained to be able to advise if the patients need to see a doctor /nurse and the importance of seeing a medical staff.

Positive - Professionals are good,
Feedback - more money needs to be spent on training new nurses and nurses need bursary for starting.

I can not get through and when I do the reception is acting like they are the doctors. My daughter has stomach issues and I have been taking her to see the GP and still not resolved.

I have to wait for hours to book appointment on the phone or use the apps most of the time. The reception asking too many personal questions and sometimes I feel it is inappropriate.

GP appointments are over the phone. Difficult to get appointments face to face.
When you contact you have to wait in the queue. If you are working this is not always possible, making it non accessible.

Gp appointments have been great. Been able to get face to face appointments straight away

Very good service from the GP. Impressed with knowledge and caring attitude

The service is not great can never get through on the phone system and appointments limited.
Having been a surgery 37 years since SHP taken over its been very poor.

Excellent service, great nurse and really good with aids.

Very helpful and considerate.
Regular appoints and reviews on medications and check ups