SHP - Haslucks Green Medical Centre

I have been able to book appointments within two weeks and see my GP and ask them all the relevant questions.
I have been able to speak to reception staff to request services or paperwork (sick note etc.) from my GP.
I have been able to book and receive a blood test within two weeks.

It took a very long time to organise a CBT counselling, which has now had to go on pause because my practitioner is undergoing training.
I do not know when my session will resume.

I am/have been seeing a specialist at Spire Parkway as my appointment with him on the NHS kept going pushed back.

I have to call the surgery for my test results, they never tell me anything.

II am very glad that I can come to the reception and book appointment to see the doctor and also be able to see the doctor face to face and even though it takes days to get appointment, it is still better than 6 months ago.

Telephone system is not fit for purpose since merge to SHP. On average I wait between half an hour and an hour for a call to be answered. Appointments near impossible to get even once through on the phones. Staff at the surgery are at times very abrupt, verging on plain rude.

We live 5 minutes from our main GP and we are constantly being sent far away for our appointments, we have to spend money on taxi and sometimes when we get to the GP, we are being told the appointment has been cancelled.

It takes so long to get through to the doctor. I have to walk in there and I am told to go back home and wait for the doctor to call me back. I don't know how to use all these technology for accessing the GP.

I'm not happy because I don't get to see the same doctor. It's hard to explain myself to different people all the time.

Had a 6 weeks check up. Had to wait over an hour to be seen by the pediatric team. Was not happy due to my baby getting upset. Difficult to get through for appointments.

Midwife was brilliant. I was booked in for the next appt there and then.
Regular appt booked face to face. I saw the same midwife the who time through my pregnancy.

Vaccines with the nurse have been brilliant. They have been informative. Booked 1st appointment, got it straight away. Rest was booked by the nurse.