SHP - Haslucks Green Medical Centre

I'm not happy because I don't get to see the same doctor. It's hard to explain myself to different people all the time.

Had a 6 weeks check up. Had to wait over an hour to be seen by the pediatric team. Was not happy due to my baby getting upset. Difficult to get through for appointments.

Midwife was brilliant. I was booked in for the next appt there and then.
Regular appt booked face to face. I saw the same midwife the who time through my pregnancy.

Vaccines with the nurse have been brilliant. They have been informative. Booked 1st appointment, got it straight away. Rest was booked by the nurse.

Trying to get a non-urgent appointment. 35th, 25th in queue, waited the time, but no appointment. Very long waits to get through then no appointments.
Great surgery when you can get an appt!

Not good, can't book appointments, have to wait to see if GP available.
Sometimes you can be told there are no appts and you have to call back the next day. No option to see the same GP. Always a different one each time.
Because I have learning disability, the doctor talked down to me. Haven't been back since and it has put me off going.

I'm old and frail, my GP sent me far away to another surgery to get my blood test, I have to spend money on taxis. SHP must stop sending me to different surgery for my blood test and visits.

long queue on the phone and no appointment when its my turn

To get an appointment is terrible, no fellow ups. My first appointment in 2 years with the doctor was not good, he spent 10 minutes asking me irrelevant questions.

Cant get appointments and can't get message to the DRs.
Have to wait in the queue. Rang once and i was no 30 in the queue. 20 mins of waiting took me to 23 in queue.
You dont get to speak to the Dr when you do get through to the receptionist.
The staff at the surgery do not like to turn up at the surgery.
Since pandemic it has changed and find the service no longer accessible. Almost like they have shut the doors and locked it.
The telephone line sysntems needs to be improved.
Have to go online and have to leave a message to get an answer back. No call back service provided.
Not able to stay on the queue if you are working.
Since merging with SHP the service has got worse.
Not seen any doctors for 3 years and when you do want to see a gp, you give up because of the process.
The diagnosis cannot be done over the phone. A face to face assessment is required and being able to get answers on the day is required as lack of this add anxiety especially when you are worried about a health condition
Put queries across to nurse practitioners.