SHP - Haslucks Green Medical Centre

I am scared to phone up for an appointment as I know I am going to be told no. They say to queue up in person at 8:10am but by the time I get there on the bus all of the appointments are gone.

My husband is registered with this service through SHP. It makes no sense that you sign up with a specific service because it's nearby and then can never be seen at that location.

I was referred to the hospital very quickly for an investigation on the urgent pathway. The appointment came through very quickly and I am very happy with the service provided.

I am quite happy with the doctors and receptionists here. The problem is getting an appointment and having to hold on the phone only to be told to try again tomorrow.

I am happy with the service here. I can always get an appointment when I need one. The receptionists are lovely and so helpful, they really get to know you and make your visits very personable.

When I recently called about an on going problem the doctor was very understanding and gave me an appointment for three days later. When I tried to talk about another issue during that appointment the doctor put his hand up and said only one issue at a time. This was a very upsetting experience and I felt like I was just kicked out. Despite this the receptionists were very helpful and personable.

At times I have been offered appointments at other surgeries but when I explain that I am visually impaired they are very accommodating.

This is a great surgery. The receptionists are friendly and helpful and I've never had any issues with the doctors. I rarely see the same doctor though which is a shame.

I am happy with the surgery itself but having to hold on the phone to try and get an appointment is frustrating.

I recently had to leave this surgery because I was not happy with the appointment system and could never get in to see a doctor.