SHP - Haslucks Green Medical Centre

Moved last November to Solihull. seen the doctor twice and each time the service has been very good and you manage to get appointments easily within a day generally.

No asthma reviews in person in over 2 years
Child pediatric appointment referral was made in sept 2020 - still awaiting to be seen in person. Received a telephone appointment for July 2022
Poor telephone service

Really good service, have had no issues getting appointments for me and my daughter.
Prefer to walk in vs calling & staff have been super helpful

Very nice surgery. GP are very good. I have not accessed the service since covid though as was not able to see the gp during covid.
Get regular medication reviews and appointments.
There was no contact during covid but they are now getting back in touch.

Always able to make contact via phone
Always managed to get appointments
Have been signposted to other services.

No communication between the SHP, very difficult to get information on my medical record

However my recent appointment with Dr [name] , I was literally thrown out although I am still suffering with swollen and painful carves and knees. Blood pressure is low and I started new Sandrena for Menapause. I was told to get another appointment for any other issue. My thing is if I am their isn’t it better to see me and I had to wait extra time in reception. My son is badly suffering with some reaction which has lead his eczema to flare up his unable to attend university and getting no sleep as a result. Due to not getting through we have gone through vitality last Monday 04/05 and both waiting to be seen. I need blood test still no call on the 9/05. Not sure how this report was produced ?

Police and ambulance crew involved in parents. Dr and care practitioner really good but unable to get through to speak. Desperate for help. On phone for absolutely ages despite starting at 15 in the queue. Told to ring back three times. Now still waiting. About 40 minutes so far. Still caller number 6. Desperate.

Cannot get through on phone after numerous calls over weeks. When I did there were no appointments for a month and they would not book further ahead. No indication of when appointments would open to book. Told to call at 8am for an on day appointment but cannot get even into a queue and these should be kept for urgent matters.

always seems to be fine when I come here but it is hard to actually get an appointment