SHP - Haslucks Green Medical Centre

When I call, I wait for 45 minutes before anyone respond then they say there are no appointment. I go to the surgery and they tell me I cannot come in without appointment. I feel like they do not want to see patients anymore. It is getting worse by day.

Saw GP for the review who discussed my current medication. GP said he would send my prescription to my usual chemist. When I went to chemist half my medication was missing. Then had to chase up GP surgery which was a nightmare to get it sorted
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I have a swollen gum and it's affecting my eating and sleeping. I'm in pain and I was expecting the GP to refer me to 111 emergency dental care but instead I was given pain killers and I was told to ring 111 myself.

I moved in 2021 to a new surgery in March 2021.
Previous Dr took me off their system in March 2021. This surgery has not requested my details to be transferred over, so they have no health details about me.
Because of this, I am not correctly being diagnosed or no follow up are being provided for my long-standing health conditions which I have.
I am worried about not being prescribed the correct medications.
My medications are being played around with and they are diagnosing based on the last 18th month rather than accessing my full health records.

I have received no proper follow ups or reviews.
I chased it with the health care ombudsman, but I was told I had to raise a complaint with the Dr.
I don't even want to put a complaint in now because it is a nightmare.
Trying to get through to the GP is a nightmare.

I have been able to book appointments within two weeks and see my GP and ask them all the relevant questions.
I have been able to speak to reception staff to request services or paperwork (sick note etc.) from my GP.
I have been able to book and receive a blood test within two weeks.

It took a very long time to organise a CBT counselling, which has now had to go on pause because my practitioner is undergoing training.
I do not know when my session will resume.

I am/have been seeing a specialist at Spire Parkway as my appointment with him on the NHS kept going pushed back.

I have been able to book appointments within two weeks and see my GP and ask them all the relevant questions.
I have been able to speak to reception staff to request services or paperwork (sick note etc.) from my GP.
I have been able to book and receive a blood test within two weeks.

It took a very long time to organise a CBT counselling, which has now had to go on pause because my practitioner is undergoing training.
I do not know when my session will resume.

I am/have been seeing a specialist at Spire Parkway as my appointment with him on the NHS kept going pushed back.

I have to call the surgery for my test results, they never tell me anything.

II am very glad that I can come to the reception and book appointment to see the doctor and also be able to see the doctor face to face and even though it takes days to get appointment, it is still better than 6 months ago.

Telephone system is not fit for purpose since merge to SHP. On average I wait between half an hour and an hour for a call to be answered. Appointments near impossible to get even once through on the phones. Staff at the surgery are at times very abrupt, verging on plain rude.

We live 5 minutes from our main GP and we are constantly being sent far away for our appointments, we have to spend money on taxi and sometimes when we get to the GP, we are being told the appointment has been cancelled.