SHP - Haslucks Green Medical Centre

Telephone system is not fit for purpose since merge to SHP. On average I wait between half an hour and an hour for a call to be answered. Appointments near impossible to get even once through on the phones. Staff at the surgery are at times very abrupt, verging on plain rude.

We live 5 minutes from our main GP and we are constantly being sent far away for our appointments, we have to spend money on taxi and sometimes when we get to the GP, we are being told the appointment has been cancelled.

It takes so long to get through to the doctor. I have to walk in there and I am told to go back home and wait for the doctor to call me back. I don't know how to use all these technology for accessing the GP.

I'm not happy because I don't get to see the same doctor. It's hard to explain myself to different people all the time.

Had a 6 weeks check up. Had to wait over an hour to be seen by the pediatric team. Was not happy due to my baby getting upset. Difficult to get through for appointments.

Midwife was brilliant. I was booked in for the next appt there and then.
Regular appt booked face to face. I saw the same midwife the who time through my pregnancy.

Vaccines with the nurse have been brilliant. They have been informative. Booked 1st appointment, got it straight away. Rest was booked by the nurse.

Trying to get a non-urgent appointment. 35th, 25th in queue, waited the time, but no appointment. Very long waits to get through then no appointments.
Great surgery when you can get an appt!

Not good, can't book appointments, have to wait to see if GP available.
Sometimes you can be told there are no appts and you have to call back the next day. No option to see the same GP. Always a different one each time.
Because I have learning disability, the doctor talked down to me. Haven't been back since and it has put me off going.

I'm old and frail, my GP sent me far away to another surgery to get my blood test, I have to spend money on taxis. SHP must stop sending me to different surgery for my blood test and visits.