SHP - Haslucks Green Medical Centre

Told to call phone line at 8am but then can’t even get into queue as it’s at full capacity. You then try later if you are lucky you get in the queue wait over an hour to be told no appointments left . I have now given up even trying to get to speak to a doctor , this service is not fit for purpose, I have been a patient here for over 30 years and since it’s now gone into Solihull partnership it needs to be disbanded. No one seems to care less about the patients

Impossible to get through on the phones and if you haven’t managed by 8.05am the rest of the day it’s phone 111.

55 years my parents have used Haslucks Green surgery. It’s 10 minutes walk away.
Since SHP have taken control, there is no service. Shocking. How can the older generation sit holding a phone for an hour or be expected to travel all over solihull to get an appointment elsewhere. The SHP management team have destroyed a good service for the community.

Carnt get through on phone and when you eventually do you have to wait weeks for an appointment why it’s changed to a call centre I don’t know other surgery’s you can call direct and when you get an appointment it’s at a surgery miles away been registered for over 10 years and how it’s changed cause of Covid is a joke will be looking for another surgery that is operating normally.

Very difficult to get through on the phone - ok if you don’t work and can wait for up to an hour to get through then wait for a gp phone call which arrived nearly 2 hours late ….

A very stressful situation where I have been trying to book an appointment with a GP for weeks .

Haslucks was an amazing surgery. The drs - particularly Dr Caughy-Rogers who took the time to get to know us as a family, could get same day appointments to actually see a doctor. Under SHP health care is non existent - if your very lucky you’ll get to speak to a call navigator (only if you invest at least a day continuously ringing the number). Then you will be told there’s nothing available for at least 4 weeks, and even then it’ll be with a dr who knows nothing about you. I just want my family to be able to see a dr who knows us within a reasonable time frame.

Every barrier is put before you so you can’t actually see a GP. Phones are impossible to get through. Unable to get anything over than a telephone appointment to start and then diagnosed from a photo on a phone. No duty of care. Not just Haslucks as it’s a group SHP.

When you get through to speak to the clinical staff, they are great. But the call system and admin system DOES NOT WORK.

Waited for nearly a hour to be told there were no appts...when I said I have a preexisting condition which needs to be reviewed I was told I could have a telephone consultation in 6 weeks. I was then told to call the surgery at 8 the next morning but how when I work and trying to juggle childcare for my disabled son wait hanging on the telephone line for god knows how long every morning in the lottery of getting an appt. I don't understand why every other kind of Dr or dentist or even a retail worker has to converse in person with customer/patients...why is the GP different? After talking to other people living elsewhere they are not having these issues!! Where has the duty of care gone!!!!!!