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Reviews (160)

Lack of support with ASD diagnosis

July 24, 2023
The surgery has been no support and have offered no guidance. We have just been left to navigate the system ourselves. We feel very let down.
Anonymous

Lack of continuity of care

July 14, 2023
Since joining the Solihull Health Partnership the service has improved slightly. Booking an appointment is still difficult and it is impossible to get through on the phone, but I can now get an appointment if I attend the surgery in person. I have experienced a lack of continuity of care throughout my prostate cancer journey which has been very stressful and most disappointing.
Anonymous

Booking system is awful

June 6, 2023
Phoning to book an appointment really is a 'journey'! The people you speak to on the phone are not the receptionists at the surgery which is a shame because the staff in the surgery are pleasant and helpful unlike those on the telephone. I have been lucky today and have managed to get an appointment for my child. When I called I was 46th in the queue but managed to secure an appointment at another surgery in the SHP group. It has taken me 2 hours on the phone in the past just to get into the telephone queue but when you have young children attending in person for an appointment is really not possible with the long waiting times. I avoid the GP surgery if I can and seek medical treatment at alternative emergency/urgent care centres when possible.
Anonymous

Reception staff are quick to remedy problems

June 1, 2023
I am a new patient at the surgery after moving into the area. Today was the first time I have needed an appointment and it went very smoothly. When I arrived there was a very large queue and I thought I would be waiting for a long time. The booking in machine had broken down and staff worked quickly to get it back up and running. Once this was done the queue subsided, and I was in and out quickly for an appointment with the nurse. The staff were very pleasant and helpful. The nurse took good care of me changing a dressing.
Anonymous

Helpful Reception Staff

June 1, 2023
I find it much easier to book appointments in person. I attended the surgery to book a follow up blood test. An appointment was made for the following week, which I was very happy about.
Anonymous

Good experience with Doctors who listen

June 1, 2023
My overall experience has been very good. I always manage to get an appointment when needed. The doctors are very good, I feel that they really listen to me and work with me to find the right course of action.
Anonymous

Good support with dementia diagnosis

May 24, 2023
The surgery have been helpful and supportive with seeking a diagnosis for dementia. Whilst my care falls mainly on my husband we would not hesitate to contact the surgery for further help and guidance if needed.
Anonymous

Fast referral and good support through cancer

May 24, 2023
The doctors have been fantastic. Dr Patel made a very quick urgent referral for investigation and I have received good care, support and treatment during my cancer treatment.
Anonymous

Good service, positive experience

April 25, 2023
The surgery offers a good service and it is always a positive experience for me.
Anonymous

Waiting time is long but the staff are good

April 3, 2023
The waiting time can get a bit too much, but doctors, receptionist and all staff are very helpful and friendly.
Anonymous

SHP - Haslucks Green Medical Centre

Contact

287 Haslucks Green Road
Shirley
Solihull
West Midlands
B90 2LW

Location

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