SHP - Haslucks Green Medical Centre

When I recently called about an on going problem the doctor was very understanding and gave me an appointment for three days later. When I tried to talk about another issue during that appointment the doctor put his hand up and said only one issue at a time. This was a very upsetting experience and I felt like I was just kicked out. Despite this the receptionists were very helpful and personable.

At times I have been offered appointments at other surgeries but when I explain that I am visually impaired they are very accommodating.

This is a great surgery. The receptionists are friendly and helpful and I've never had any issues with the doctors. I rarely see the same doctor though which is a shame.

I am happy with the surgery itself but having to hold on the phone to try and get an appointment is frustrating.

I recently had to leave this surgery because I was not happy with the appointment system and could never get in to see a doctor.

I am happy with the service provided by Haslucks Green Medical Centre. When I need an appointment I am able to access one.

I find it very difficult to get an appointment. The online app system does not work and I find it difficult when calling in due to long waiting times on the phone. I struggle with anxiety and the appointment system is very stressful.

Everyone is good in person when you get to see them. The problem is getting an appointment, which is very difficult. There have been some administrative errors too, which is very disappointing and these errors have resulted in my lack of confidence in them. Following tests at the hospital I was told to contact my GP for results, it took me 5 months to get the results from the doctor which is not good enough.

This is not my registered surgery but as part of SHP, I was sent here for an injection. I was seen on time and finally has the cortisone injection that I? have been waiting for since August 2022.

The surgery is generally ok. Appointments can be difficult to get, and I do not think that staff are very understanding. Personally I have felt fobbed off by doctors in the past, and I have ended up with lung infections because my concerns have not been taken seriously.