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Reviews (175)

Friendly and helpful staff

May 28, 2024
This is a great surgery. The receptionists are friendly and helpful and I've never had any issues with the doctors. I rarely see the same doctor though which is a shame.
Anonymous

Good surgery but difficulty with appointments

May 28, 2024
I am happy with the surgery itself but having to hold on the phone to try and get an appointment is frustrating.
Anonymous

Can never see a doctor

May 28, 2024
I recently had to leave this surgery because I was not happy with the appointment system and could never get in to see a doctor.
Anonymous

A Good Service

May 13, 2024
I am happy with the service provided by Haslucks Green Medical Centre. When I need an appointment I am able to access one.
Anonymous

The appointment system does not work for me

March 21, 2024
I find it very difficult to get an appointment. The online app system does not work and I find it difficult when calling in due to long waiting times on the phone. I struggle with anxiety and the appointment system is very stressful.
Anonymous

Good when you can get an appointment

December 21, 2023
Everyone is good in person when you get to see them. The problem is getting an appointment, which is very difficult. There have been some administrative errors too, which is very disappointing and these errors have resulted in my lack of confidence in them. Following tests at the hospital I was told to contact my GP for results, it took me 5 months to get the results from the doctor which is not good enough.
Anonymous

A good service & seen on time

December 14, 2023
This is not my registered surgery but as part of SHP, I was sent here for an injection. I was seen on time and finally has the cortisone injection that I? have been waiting for since August 2022.
Anonymous

Appointments are hard to get

November 27, 2023
The surgery is generally ok. Appointments can be difficult to get, and I do not think that staff are very understanding. Personally I have felt fobbed off by doctors in the past, and I have ended up with lung infections because my concerns have not been taken seriously.
Anonymous

Lack of consistency

November 27, 2023
This is not my surgery, that said, it feels like I no longer have a surgery. Since my practice joined the SHP I am sent here there and everywhere. Its not convenient, when you sign up to a practice its normally because of locality. This surgery is ok but its out of my way and quite honestly an inconvenience getting here. I am however just grateful to finally be getting an injection that I have been waiting 8 months for.
Anonymous

Same day appointments are challenging

November 27, 2023
It is sometimes a challenge to get same day appointments. Routine appointments, and non urgent appointments are not so bad to get. It is easier to get appointments if you pop in to the surgery to book. I do not think that staff are very forthcoming in informing patients about the best way to book an appointment, no one from the surgery told me about the non urgent booking system, which I found and navigated for myself.
Anonymous

SHP - Haslucks Green Medical Centre

Contact

287 Haslucks Green Road
Shirley
Solihull
West Midlands
B90 2LW

Location

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