GPS Healthcare - Yew Tree

V difficult to get an appointment. Rude reception staff. V difficult to deal with multiple symptoms of unknown origin. No follow up care, Constant chasing. Poor communication of referrals to specialists. Happy to dx anxiety instead of investigation of symptoms. A few GPs with poor bedside manner. I left them earlier this year. Very poor care.

I haven't needed to see the surgery for a while, this last 12 months, things have changed slightly.
I have had fantastic support from everyone I have dealt with from the receptionists to every GP.
they have been working relentlessly throughout lockdown.
I really am lucky to have this surgery to look after my health needs.

Put aside an entire morning if you want to get through the phone system. The "updated" system doesn't work either. Minimum I've spent on the phone waiting to speak to someone - 45min. Longest? 2.5hours. Unfortunately, when you are eventually through, one receptionist can be quite brusque (the other is nice). As a result, nigh impossible to get an appointment for anything routine. They say that there is online booking, but that has been down since the beginning of Covid with no sign of it coming back online and their system doesn't even link to the NHS App. Despite all of this, once you're in with a doctor, they give fantastic treatment. Absolutely no issues with the doctors at all, it is just an absolute mission to get through to them.

Tried to get messages past on to nurse, Receptionist say they have, then no loutcome as they haven't. Waited for repeat prescriptions only to find hasn't been processed and not informed. Some Receptionist are rude and not approachable, which isn't acceptable when you are poorly. Some doctors have 'no bedside manner'. Never speak to same doctor.