GPS Healthcare - Yew Tree

Dr Khan is very excellent and really cares. She listens to her patients and makes it easy for me to open up to her.

I had a blood test and I wanted to know my results, the reception told me they could not give it to me without the consent of my doctor because there were concerns about my blood test. I am a doctor myself so I expected the GP surgery to communicate with me straight away if there were some concerns about my blood test results. It took weeks before I got any information regarding my own health.

Doctors are good but trying to get through to get an appointment is near to impossible.
The queues are long but they do offer call back service so you are not kept on hold on the phone which helps.

The receptionist told me to call the hospital for my discharge letter because she could not find it on them system. The reception was not very helpful and very rude.

It is impossible to get any appointment, I could understand that due to covid there were no face to face appointments, but even now when all restrictions have been removed its still hard to get in. I am not allowed to go in to speak with the reception. I have to phone and always on hold. I put in repeat prescription request and did not get it back. Rang the doctor and they said they did not have anything on their system. I was out of my heart tablets for 4 days and I had to wait for a week before the doctor's could sort out my prescription.

Cannot get through and when I manage to get through it is difficult to speak with the reception as they as personal questions which makes me feel uncomfortable to answer.

Pretty bad service , access is poor, no phone being answered. Difficult to liaise with GP so I went to a private for my brain treatment. Could not understand what GP was telling me about the pathways in treating me.

I am sure that the GP's are very good, but getting past the receptionist is impossible. These medically unqualified people who are employed to answer the phone, make decisions that GP's will not and can not assist without asking them should not be able to make these decisions regarding patients needs and requests. They then send a link for Triage which does not work.

Phone wait times can be anything from 45 minutes to 2+ hours, even when you use their call back system you have at least a 25 minute wait on hold when they call you back. The receptionists are the rudest people ever. It would take a simple apology for the wait and dropping of the attitude to improve the dreaded call to the doctors but I think GPS must put 'must be waspish' in the job description. No appointments. No visits to the surgery. No continuity of 'care'. Telephone calls for annual reviews of things that need to be seen in person. Medication ordered on the website not being processed. The thing is we just want a better service! Instead of the GPS manager getting defensive and excusing the behaviour she should be learning from the mistakes and be building a better service. Listen to us instead of dismissing us.

Rude receptionists...if you manage to reach them! Show attitude instead of being apologetic for admin goofups. Doctors forget to follow up their consultation commitments like arranging for blood tests etc. Use covid as an excuse to avoid providing a proper service.