GPS Healthcare - Yew Tree
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Based on 76 reviews
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Reviews (76)
Access to test results is difficult to get
April 2, 2023
It can be really difficult to get access to my own test results. I ring them and chase it up all the time. I feel so bad every time they tell me that they will communicate with me if there was something concerning with my blood test, how about letting me know that my tests results are great instead of bad news.
Surgery contacted me for a diabetes review
March 30, 2023
I have tried to get an appointment recently myself but I was contacted for a diabetes review. I was sent to a different surgery for this and luckily I do drive. I would imagine this could be difficult for those on public transport as it would be a journey on two buses.
Cannot get through
March 29, 2023
The doctors at this surgery are very good at communicating with the patients. I manage to get appointments for my routine check up.
Excellent
March 28, 2023
Felt very safe and confident with the service I recently received from Dr Beech. Everything was explained to me so I understood and I didn’t feel rushed and was listened to.
I left feeling reassured and happy.
I left feeling reassured and happy.
Poor communication within services
March 6, 2023
I do not speak good English and since I have been accessing my GP, it is always difficult to get someone to understand me. I think they need to have good interpreters for support individuals like me.
Unprofessional receptionist
March 1, 2023
The receptionist at the surgery are rude and unprofessional. They like to talk at the back room about the patients. I have made a formal complain to the service manager.
Good quality booking system
February 15, 2023
I think it is great at Yewtree medical centre with the call back system that allows me to book appointment in advance. Also Yewtree late night pharmacy are brilliant, friendly and professional.
Improvements to access GP appointment
February 8, 2023
The merge of healthcare surgeries at GPS has made it extremely difficult to get appointment, although improvements have been made.
Poor quality of care
December 12, 2022
The quality of care was awful before the pandemic, but now its a joke. It is causing avoidable harm to the patients and the complaints never gets to anyone because nothing has changed. I had to go private and pay for a proper diagnosis.
Rude receptionists at GP surgery
December 12, 2022
There are 2 receptionist at the surgery, they just want to make my life difficult. They are rude, no respect for service users. Am even concern about how they treat elderly people who are vulnerable.