GPS Healthcare - Yew Tree
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Based on 79 reviews
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Reviews (79)
Improvements to access GP appointment
February 8, 2023
The merge of healthcare surgeries at GPS has made it extremely difficult to get appointment, although improvements have been made.
Poor quality of care
December 12, 2022
The quality of care was awful before the pandemic, but now its a joke. It is causing avoidable harm to the patients and the complaints never gets to anyone because nothing has changed. I had to go private and pay for a proper diagnosis.
Rude receptionists at GP surgery
December 12, 2022
There are 2 receptionist at the surgery, they just want to make my life difficult. They are rude, no respect for service users. Am even concern about how they treat elderly people who are vulnerable.
Poor communication within services
December 12, 2022
I find the receptionists to be very rude and they lack communication skills. They don't look at you when talking to them, they are always busy chatting with themselves and not paying attention to the patients. If the front desk is not functioning well then I don't know what happens behind.
Cannot get through
December 12, 2022
I never get through and once I get through I am told to go to the pharmacy.
Nurses at the surgery are very caring
November 30, 2022
The nurses are very lovely and professional, whenever I have an appointment with them to check my blood pressure or have a blood test, they treat me with so much kindness. I know they have a lot going on but still I feel grateful to them. The government need to take care of nurses.
Amazing staff and doctors during covid
November 30, 2022
When I was going through a difficult time during covid, the staff and doctors were all responsive and they will call and check on my husband who was very ill.
Very difficult to get appointments to see GP
November 13, 2022
Very difficult to get appointments to see GP.
Can only discuss one topic, sometimes requests are ignored.
Generally helpful but is understaffed.
Can only discuss one topic, sometimes requests are ignored.
Generally helpful but is understaffed.
Pharmacy at the Yew Tree GP is approachable
November 13, 2022
Very helpful and approachable.
Open till late which helps.
Does have occasional shortage.
Open till late which helps.
Does have occasional shortage.
Can't get hold of the GP
November 13, 2022
Can't get hold of GP. Spend too long on the phone waiting. Last time I spent 39 minutes in the queue.
So now I don't call them as I have given up.
The one nurse at the surgery is very good.
So now I don't call them as I have given up.
The one nurse at the surgery is very good.