GPS Healthcare - Yew Tree

Can't get to see a Dr or speak to one.
Phone in and no one is available.
Choose ring back because it can be over an hour.
Then receptionist calls and says Dr will call you later.
Had text saying get blood pressure checked. Took over an hour to get through.

Can't get appointment. I don't like telephone appointments as you can't tell Dr how you feel on the phone.
Have got an appointment for Asthma
Nurse has asked me to go but otherwise you can't get an appointment at all.
Can't get through on the phone.

I have just been into Yew Tree surgery to ask for my test results and was told that I cannot have them until I speak to a doctor. Quite frankly, it is an insult to my intelligence that I cannot be trusted to have my results before I discuss them with a doctor. It is important to be to be able to see the results before the telephone appointment so that I am well informed to be able to discuss options. Not having the results early means that patients are 'put under pressure' when they have to digest the results during the consultation and make decisions.
When I said that I was unhappy with the system, the 'scripted answer' from the receptionist was "I only work in the system I don't make it" lacks empathy and understanding and is unhelpful at best!!

GP is very responsive and caring, I have not had any problems getting appointments.

A very good service , I don't have anything negative to say.

GP very good, no problems getting appointments.

Nothing bad to say, the doctors have been really good to me even during covid. My mother was critically ill during covid and they sent a doctor home to visit. My mum could have ended up in hospital and never came back home. I am grateful for the whole team

I took my mother for her appointment and it was great, the doctor was awesome and she received her scheduled appointments too.

Only 1 face to face appointment, it always phone calls. I have been fast tracked for bowel cancer and I would have loved to have a face to face appointment. I have been very worried, I spoke to 5 different DOCTORS AND STILL NO GOOD. I have complained to the practice manager as this has taken too long. I'm very disappointed that I have had to chase all my appointment myself.

I am a doctor and I work from 9:00am till 17:00pm, I can not wait on the phone for long to book appointment. Online appointments takes long to be processed.