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Reviews (55)

Stopped medication with no warning

June 5, 2024
It is difficult to get appointments here. My blood pressure medication was recently stopped without warning and I was not contacted for a medication review. The receptionist was eventually able to sort this out for me but I was not impressed.

Unable to get appointment for urgent issue

May 1, 2024
I was unable to get an appointment here so I went to Solihull urgent treatment centre. They told me I needed an urgent blood test and to go back to my GP. When I contacted Yew Tree again they still would not listen to me. I now have to wait over 2 weeks for the appointment leaving me very worried as I was told the issue was urgent.

Excellent service with an extra level of care

April 4, 2024
Yew Tree Surgery are very good, I never have any problems getting an appointment when I need one. I feel that I receive an extra level of service because I have a learning disability. They are very kind and caring and help me a lot.

Cancelled appointment after 3 week wait

February 22, 2024
My experience of Yew Tree Medical centre has not been great. I waited 3 weeks for an appointment with a specific doctor and my appointment was cancelled on the morning of the appointment. They did book it in for the following week but I have experienced a lack of communication and received poor information from the surgery. My medication was changed just before Christmas during a 5 minute appointment where the doctor gave me the choice out of two. I felt on the spot and did not feel well equipped to make that decision so I have been fearful to start taking it because I am not sure that it is the correct medication for me. I want the doctor to advise me what the best medication is not ask me to decide. I do not feel that doctors understand how patients with mental health problems feel. I have not started taking the new medication and I am still waiting for an appointment to get the information I need.

Doctors are good when you get to see them

December 7, 2023
The surgery in general is okay, access to doctors needs to be improved. The doctors are really good when you get to see them, the problem is getting an appointment to see one which is very frustrating.

Quite impressed with the service

November 21, 2023
I have been quite impressed with the service offered by the surgery. I have been happy with access and treatment.

Lack of face to face appointments

November 1, 2023
I am concerned about the lack of face to face appointments. I had to pay privately for footcare, despite having diabetes the gp offered no help and would not refer me.

Easy to access healthcare

October 12, 2023
I have no problems accessing healthcare from my GP. I find it quite easy to get an appointment.

It is almost impossible to get an appointment

June 30, 2023
You are only able to make appointments by telephone at 8am. I was number 5 in the queue but all appointments at Yew tree had gone when my turn came. I was offered an appointment at another surgery. The GP prescribed medication but I was not in receipt of the medication for 48 hours as a doctor at Yew tree needed to sign off the prescription and did not do so. Meanwhile I was on pain.
Stephen Baker

Access to test results is difficult to get

April 2, 2023
It can be really difficult to get access to my own test results. I ring them and chase it up all the time. I feel so bad every time they tell me that they will communicate with me if there was something concerning with my blood test, how about letting me know that my tests results are great instead of bad news.

GPS Healthcare - Yew Tree



100 Yew Tree Lane
West Midlands
B91 2RA


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