GPS Healthcare - Yew Tree

I book appointments online, and find that the system works well. The doctor are very good. I am happy with the service I receive.

It is very difficult to get appointments here. When I was bitten by a dog recently I had to fight for an appointment as they tried to send me to the UTC instead. During the appointment they asked why I hadn't been in for my mobility problems and I explained that I can never get an appointment. The surgery is so nice and new but there is never anyone in there. What are they doing? Where are the doctors?

The service provided is not very good. I cannot get through on the telephone. I can never book an urgent appointment when I need one. You can book an appointment up to two weeks in advance but when your unwell and need to be seen asap this service is no use.

I am constantly fobbed off by doctors and the front desk.
Want an appointment? Ha
Want a repeat prescription? Haha
Want help or anything at all ? Hahaha
I blame this surgery for a lot of my suffering physically, mentally and emotionally. This doctors has genuinely made me worse and too riddled with anxiety to ask for help.

The staff here are rude and unhelpful. There are never any appointments available and the doctors will not give you treatment.

I do not use this service very often but when I do it is a struggle to get an appointment.

Getting appointments here can be difficult but luckily I don't need to go too often.

I have recently been having a lot of health issues so was booked in for a CT scan at this practice. I am happy with the service provided but I found it very difficult to get the appointment in the first place. You have to phone at exactly 8am and can be waiting for a long time which isn't possible for a lot of people.

I can usually get a doctors appointment here but there are still not enough doctors and nurses. It can also be difficult getting prescriptions from the doctor but once it has gone through to the pharmacy everything is usually fine.

The care I have received from this service has been excellent. The doctors are good and I can get appointments whenever I need them.