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Reviews (353)

Not good

April 24, 2021
Leave you standing outside for half an hour even if you're elderly or have back trouble
Louise pinfield

No appointments

April 24, 2021
Dr has requested I have a face to face appointment via text uve been ringing for a week despite telling the receptionist the dr has requested to see me and its likely I need a 2 week urgent referral nope no appointments
Pippa

Rude receptionists

April 24, 2021
Never able to get an appointment. Waiting times are ridiculous. Disgusting that you have to tell the receptionist what’s actually wrong with you before your even considered for an appointment. If you don’t agree to tell them what the problem is your told they have none available and to try again the next day in which you get the same response all week. Doctors themselves are generally good the reception staff let down this surgery.
Anonymous

Awful

April 21, 2021
Receptionists are so rude
Never get an appointment
Midwives leave you outside for 45 minutes after your appointment
Would never recommend
Anonymous

Awful

April 21, 2021
It’s impossible to get an appointment, the system of no pre-booking is absolutely ridiculous!! Uncaring staff
Anonymous

Receptionists are often rude

April 21, 2021
I often end up phoning and being on hold for 25 minutes to be told when I get through that there are no appointments. This is when I have phoned up bang on 8am, how is it that there are no appointments left? The receptionist will ask what your problem is, this shouldn't be allowed, I don't want to discuss my personal issues with the receptionist, that is why I call for a doctor. And its extremely difficult to discuss over the phone what your issues are, you should have the option of going to physically see a doctor and not to have to describe how you are on the phone, especially as it isn't always possible as you do not know when the doctor will call. I have been at work and had to find a private room to have a discussion, what if I hadn't been able to do this? It's not like I can tell the doctor to call back at a more convenient time as they will not accept this, then you have to go through the whole rigmarole of phoning again the next day to try and get an appointment
Anonymous

Never get past reception or medication

April 20, 2021
Never get the reception to give appointments, able to get medication on time and disgraceful how they treat people with learning disabilities
Tammie

Lacking in empathy, constant failure of duty

April 17, 2021
Most recent encounter left me very distressed and unheard made to feel I was taking up too much time.
Bliss connor

Never had an issue

April 17, 2021
Have used this surgery for 15 years. They were great all the way through and after my pregnancy, I have never had a problem. If i cant get through i understandthat they are busy. Thankyou.
Anonymous

Appaulling

April 17, 2021
If and only if you get an appointment its still the same old useless help. Dr [name] above all is dreadful and I absolutely am near to giving up. I am in so much pain and it has taken years to even get a referral to a specialist so I am now on a very long waiting list with useless pain medication.. There are so many things wrong with this practice
Anonymous

Croft Medical Centre

Contact

01212707180

1 Pomeroy Way
Chelmsley Wood
Birmingham
B37 7WB

Location

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