The receptionists are rude and arrogant
It is a extremely hard to get through on the phone If you do get through there are usually no appointments and the receptionists are always rude and dismissive My last experience was one where I couldn’t get an app so I went to the a and e walk in They said go back to your drs if still unwell after 2 weeks as it could be a serious kidney issue After 2 weeks I was worse I called the drs and was told there were no apps I said the hospital said to get one and retold what I’ve said above - how the hospital said I had to follow it up I got the Same response with a dose of attitude and rudeness - we have nothing I said I could have a serious kidney issue and that they have a duty of care - she said we have nothing bye and hung up The receptionists are the rudest people ever The drs and nurses I see are great but trying to see them is so hard. Often I end up being ill with no treatment rather than going through the battle of the receptionists especially as I experience anxiety. Also there are never enough appointments and there’s only one time to call to get them When I was a low income person I’d run out of credit calling and being on hold before I’d even get through The issues are 100% the admin team!!!