Croft Medical Centre

Receptionist can be so quick to get you off the phone, they can be unhelpful, rude and act to much like god, you ask for a doctor to call and they decide it is a nurse. You can never get through to them and the Receptionist let some of the staff down. Doctors dont read notes when they call you so dont have a idea on who you are or what you have. Id like to say sue is a great nurse and really looks after my husband.

There is always a queue of callers sometimes up to 20 when your call gets to 30 minutes it automatically cuts you off so you have to start over again. I can't understand why it has been closed for so long. No communication, I have been posting my repeat prescription through there door for months I have just found out I didn't need to because they have put me on automatic repeat with the pharmacy. NO ONE BOTHERD TO TELL ME.

I’m currently pregnant and have still not met “my midwife” I’ve had limited appointments and when I contact midwife for advice/concerns I’m rarely contacted back.

Receptionists are rude to everyone. They never have appointments after 8.30am because they only have 1 doctor doing call backs according to the receptionists. Takes 9 days for an 82 year old to get an appointment due to a water and chest infection resulting her going to hospital. They are not helpful at all, they do not listen to your requests and slam the phone down on you happened a couple of occasions to my mother who has had a stroke. It has gone downhill over the past few years and only seems to be getting worse.

Every morning it takes ages to get through to anyone if u are lucky enough to ever get through all appointments are then gone! Still not seeing any patients, doctors here have got far too comfortable using phone consultations and therefore are mainly only doing this even when the patient proves low risk to passing anything on and patient feels they need to see a doctor. Should switch back on the online appointments. Not enough doctors. Receptions rude and not helpful. Finally got into doctors to c a physiotherapist and he recommended I see my gp, total disbelief when the unhelpful receptionist told me that I needed to leave and call at 08:00 am every day until I was able to obtain an appointment! Needless to say I’ve not managed to do this it’s been about 3 months I have up in the end!

Very hard to get care often resulting in visiting badger centers or hospital. The phone lines are also extremly frustrating often cut off after been in a queue a very long time. Its becoming very worrying at the lack of medical care accessible to myself and familiy, its got pregessivly harder to seek help over the years.

you cant get through on the phones, if by miracle you do there are never any appoitments, reception staff are rude and seem to think theyre qualified in diagnosing you. they dont know if my pain is urgent or not.

I've never actually seen my GP I've never been able to get an appointment with a doctor nor have I been successful getting my 4 year old seen. No problems getting covid jabs or contraception though.

I have to say 2 years ago if it wasn’t for a very quick thinking doctor who sent my daughter to hospital who at the time through she got meningitis but later we discovered it was blood cancer she may not be here to day so please if u can improve one thing let it be trying to book a appointment and actually getting through quickly

Tried for 5 days to get through 45-60 mins waiting only to be told to call back. Then I needed a fit note, again to be told the Dr that issues them only does so twice a week?? And the same with my prescription review. Receptionist was able to extend it by 1 month but I was told to call back next month as the Dr who issues/ carries out prescription reviews was on annual leave. To my knowledge. Every Dr is able to issue fit notes, and every Dr is able to review a prescription!! Also the one time I was able to actually get passed the receptionist and speak to a Dr I asked if I could come in to see them face to face, and was told I was speaking to a locum who was not based at the practice,