Croft Medical Centre

Try to call at 8am. Can never get through. It’s says they are experiencing a high volume of calls so they cut you off. Keep trying. Eventually get through sometimes. 8th person in the queue but takes 40 minutes to get through then to be told no appointments left and to try again in the morning. Knowing that I need to book an appointment for myself or my children gives me anxiety because of the issues I have when trying to book an appointment. I am a full time working mum and do not have the option to keep trying to ring daily at 8am until I get an appointment. Receptionists are rude. I am a healthcare professional myself and would be embarrassed to work for that practice. GPS and nurses are good though but it’s impossible to get an appointment with them.

It is a extremely hard to get through on the phone
If you do get through there are usually no appointments and the receptionists are always rude and dismissive
My last experience was one where I couldn’t get an app so I went to the a and e walk in
They said go back to your drs if still unwell after 2 weeks as it could be a serious kidney issue
After 2 weeks I was worse
I called the drs and was told there were no apps
I said the hospital said to get one and retold what I’ve said above - how the hospital said I had to follow it up
I got the Same response with a dose of attitude and rudeness - we have nothing
I said I could have a serious kidney issue and that they have a duty of care - she said we have nothing bye and hung up
The receptionists are the rudest people ever
The drs and nurses I see are great but trying to see them is so hard. Often I end up being ill with no treatment rather than going through the battle of the receptionists especially as I experience anxiety.
Also there are never enough appointments and there’s only one time to call to get them
When I was a low income person I’d run out of credit calling and being on hold before I’d even get through
The issues are 100% the admin team!!!

I've tried for days at a time to get through on phone, can be on hold for 45 mins then cuts you off, normally at least 15/20p in the queue infront of you at anytime, when you do get through no appointments left, receptionists can be rude too, no one seems to care, I have several health concerns which I've just had to let drop as I cannot spend hours on hold every day, health concerns I have had looked at aren't being investigated thoroughly as I'm an otherwise healthy adult so am deemed probably OK.

Asked by pharmacy to ring bell on door of gp practice to enquire about missing prescription. Was told I have to telephone. I said that’s fine I was just doing what the pharmacist recommended to be told “ they don’t work here we do”. Very rude and unhelpful.

Once I have been given an appointment, I feel I am always given a good level of care. Making appointments online is much better, but not always an option- particularly for a nurse’s appointment. I would like to see more telephone/ video link consultants take place as they are much more flexible with work commitments.

And a district nurse associated with this surgery I find it shocking that you cannot get an appointment, get through on the phone lines and when you actually do manage too, you have to argue with unqualified receptionists to get anywhere with a gp, end of life patients who deserve input from there gp cannot get help is absolutely disgusting, why are gp surgeries triaging what they feel is necessary to see when district nurses have seen there patients every day for the whole of this pandemic

I don’t think they take things serious and they pick and choose whom can get an appointment. I called early morning, and asked for an appointment, they asked what it was concerning, I said my mental health and then decided there was no appointments

Have tryed and tryed to get an appointment for weeks with no look

Needed to see a doctor a couple of times but only got telephone appointments which didn't help much

Most the time your greeted on the phone by no appointments quite rude and blunt then they put phone down, however I find the actually doctors and nurses pretty good but you can never get an appointment here even calling up bang on 8 o'clock you are in position 30+ in the queue