Croft Medical Centre

An awful service. Receptionists just do not want to help. I am constantly told phone back tomorrow. They are not helpful at all, and accessing the doctor is impossible.

Everything is done online at this point and success with booking through this system is very inconsistent. I wish things could just be organised through the old system again.

I struggle to get medication reviews organised. It is like banging your head against a wall trying to get things booked in.

During a recent visit I found the doctor to be hard to understand, rude and they seemed very nervous. I made a complaint about this as it didn't feel like they wanted to examine me.

There is an overreliance on triage staff who are not doctors, I have seen them a number of times and have been misdiagnosed so I have no confidence in them. I recently spoke to them about a cyst on my back and after eventually getting to speak to a doctor I was referred to UHB but I haven't heard anything since.

No extra appointments are provided for people who work. You used to be able to get appointments after 6pm but they don't offer this anymore. If the doctor wants to see you in 2 weeks you are also not able to pre book an appointment at that stage which is very frustrating.

When trying to book appointments over the phone you have to listen to a load of rubbish and wait for a long time. There is a button to request a call back but they only call once and if you miss it you need to start the whole process over again.

It is a struggle to get appointments here and the reception staff are not the most helpful.

I had been visiting this surgery for a year with a back ache before I was eventually referred for an x-ray by the doctor. I was then sent for an MRI which identified that I have kidney cancer which has spread to my bones. I was not informed of this diagnosis properly by Croft and only found out through a leaflet I was sent in the post.

This service is generally very good, I am happy with the care provided. I am still waiting to get a flu jab despite being a carer but this could be due to my age.