Croft Medical Centre

The respiratory nurses here provides an excellent service. Appointments are made in advance so we do not have to battle the awful booking system through the surgery phone lines. The care and quality of care from the nurse is outstanding.

There is just no help or support through the menopause. Just feel like I'm being told to get on with it.

I can never ever get an appointment. I work in Cyprus 3 months at a time and I was questioned, no, interrogated on why I was taking prescriptions? I served 24 years in the British Army and paid into system since I was 16 and still do, so I don’t expect to be questioned.

Reception staff are helpful. But always unable to get appointments or see doctor face to face.

Failed every time!

The respiratory nurse based at Croft Medical Centre is fantastic. I'm very glad that this service is offered in the local community. Appointments are always pre-booked and have been easily re-arranged in the past.

I have continued problems with the surgery. It's hard to get an appointment. When they refer you mistakes are made. Then for other issues you are told to self refer, which is something that I am not happy about. Its not easy navigating the system and your GP should be happy to assist with these things, it is their job.

The GP surgery staff are unprofessional to the point that they ask for detailed reasons why you wish to see the doctor.

Medication is not a long term solution when a person needs help with their mental health. Long waiting times for referrals and I'm just told to self refer to other services. When your struggling this can be difficult. Trying to get an appointment, talking to the receptionists, and trying to get repeat prescriptions are all extremely difficult at this surgery. No compassion for the needs of their patients and a lack of understanding the circumstances people are in. Find dealing with this practice very hard and rather than helping they just cause me further anxiety.

Approximately 6 months ago I had a range of blood tests done and was told that there were indicators that there was a problem. The blood tests were repeated and/or sent for further analysis and I was told that I would be referred to see a specialist. I have not received any results or heard anything about a referral. Chasing them is difficult for me because of my personal circumstances and their lack of helpfulness when you do contact them. I'm having to seek support from an advocate to get things moving.