Croft Medical Centre

I had a serious skin infection caused by a long term condition. It had to be dressed and changed every 3 days. The nurses were excellent. They were concerned that the infection was not improving and called the doctor in to see me. The doctor was also concerned and sent me to the hospital.

I really struggle to get appointments and I find the receptionist 'triage' service very intrusive. I was referred 12 months ago but I have not heard anything since. The surgery are better with giving children's appointments and I do not find that such a problem.

The surgery has been improving since the covid pandemic. The appointment system is better now and it is good to be offered telephone or face to face appointments.

I don't find it easy to get appointments and the staff are not very helpful or understanding.

The receptionists are terrible, they are inconsiderate, and think that they know everything. One particular doctor is very good, particularly with my disabled child.

The surgery refused to help me for 5 years. My concerns about pain and fatigue were dismissed and I was told it was caused by hormones due to being a young parent. I ended up being admitted to hospital where I was told that I had a rare condition. They told me that this condition had been showing up in my blood tests for years. I am not happy that the doctors surgery continually dismissed my concerns and failed to act upon the blood test results, and that if I had not ended up in hospital I would still not know and would be suffering still.

I was referred by my GP to Croft Medical Centre to see a physiotherapist. The appointment went well and I found it very beneficial.

I can never get an appointment. The staff do not listen and do not seem to care. It's like talking to a brick wall. What are they trained in? Being rude and annoying? Awful surgery.

I phoned for a friend who was unwell and had been experiencing difficulties getting through. I spoke to the doctor on their behalf and was told that it sounded like they had a urine infection. I explained that they did not have a high temperature or any other symptoms of a urine infection but the doctor said that they would send a prescription to the pharmacy just in case. I do not understand why they would prescribe medication without properly diagnosing a patient. Why did the not request a urine sample for testing? I think the service needs to improve.

My experience has been bad. I cannot get an appointment despite phoning up when the phone lines open. If you are lucky enough to get through all the appointments have been taken and you are told to phone again tomorrow.