Can't get through phone lines
I've tried for days at a time to get through on phone, can be on hold for 45 mins then cuts you off, normally at least 15/20p in the queue infront of you at anytime, when you do get through no appointments left, receptionists can be rude too, no one seems to care, I have several health concerns which I've just had to let drop as I cannot spend hours on hold every day, health concerns I have had looked at aren't being investigated thoroughly as I'm an otherwise healthy adult so am deemed probably OK.