Croft Medical Centre

Can never get an appointment don’t answer phone if you go to the surgery the receptionist asks you why you won’t to see the doctor in front of everyone then they decide if you see the doctor or not

Ring to see a doctor no give a ring back never do

Could hold the line at 8am every single morning and still be told you can’t get an appointment, even in mental health crisis. Told to wait until 8am the next morning. Only good thing about that practice is the healthcare practitioner [Name]. Has helped me through ALOT. Always very caring and takes time to actually listen and take notice. Especially when it comes to mental health.

I have now changed from these doctors, they are a disgrace. I was refused medication during lockdown that I’ve been prescribed for life by the hospital because it wasn’t essential. When 111 called the practice to say I need my medication they simply told them I was lying and didn’t need it. (My notes were changed to reflect what they said, I still have the screen shit of what was originally written) The receptionist are rude, you cannot get an appointment and it seems to be pot luck if you do get to see a doctor. I am disgusted this has not been investigated further. Need to be revamped and a lot of people need replacing, it’s lucky i changed GP as I was severely ill 9 months without treatment.

Can’t get an appointment even after coming out of A&E

Always say there is no appointments even if it’s serious

Been trying to get an appointment for over 8 weeks can’t even get a call back all I get is try again tomorrow

Very rude receptionists,unable to get appointment as phone lines always busy,if you go to the surgery,even if you que before it opens,they will tell you there isn’t any appointments available.I have been waiting to get an appointment for a few months now.I wouldn’t recommend this surgery at all

There never any appointments when calling up,
Receptionist act like they have a medical certificate
There not much confidentiality with the Receptionist they talk very loud and can hear what being said about other patients
Receptionist don't give you the right time and when you turn up at the time they give you its turns out to wrong time
After 30 mins being in a queue the phone lime goes flat and have to start all over again

Helpful staff and doctors nice clean surgery