Croft Medical Centre

I have dementia and I have been frustrated by the GP because I am told to do things online and I keep forgetting. Am left on my on to do things. I feel like no one care and there is no empathy.

I have not seen the doctor, I don't get assess to the doctor, I have not had face to face with the doctor in 2 years. The GP surgery is being run like a business, there is no compassion. Reception asking personal questions and being arrogant

Rude and arrogant receptionist, blocking me and everyone I know from seeing the doctors face to face. The receptionist acts like she' s in charge of decision making. I have been calling and not getting the response Am expecting. 10 days of calling with no luck. My condition needs the doctor's attention. I have ended up going to the A&E and waited 12 hours to be seen. The hospital has written to my GP to make a referral for me.

No doctor available to see patients, always phone consultations and no face to face. Reception is rude and never wants to listen.

Bad attitude from receptionist, causing me stress. Close down the practice because no one is willing to work.

The receptionist says I can not bring someone to talk for me as I am a refugee and I can not understand and express myself. Because of this I do not go to see the GP

I have been calling my GP because my nose has been bleeding and I never get through. I have Autism so I don't have time to sit on the call for longer time. I went to the surgery and the receptionist was rude and arrogant, She refused to let me see the doctor and be checked.nI ended up going to A&E.

The GP reception asking too many personal questions before deciding on whether I can see the doctor or not. Sometimes they are rude and arrogant and they make me feel like am nobody or unworthy. The receptionist have no empathy and compassion.

Cant make an appointment with doctor/nurse over the phone, Dentist is ok

Called the appointment line for an appointment and you are waiting for hours before anybody picks up the phone. This is not acceptable and suitable if you work shifts or have work commitments. In the end I go to the surgery for an appointment. The service is not accessible as it takes me 1 hour each time to and from work. I tried to book an appointment for urine and skin tests but no answer. I was referred from work to have a hearing test after they identified a problem. With no appointment availability, I have had to use Amplifon and have had to get tested privately which I cannot afford with the low income. The prescription service is bad, I have to complete physical prescriptions and I have had no reviews for any of the medications I am on. When I do manage to get appointments to see the doctors they contact you and cancel the appointment when it gets closer to the appointment.