Croft Medical Centre

I had been referred to the hospital by the doctor but i was not aware of this as no communication was provided. I only found out that i had been referred by going online.

The doctors are good when you do get an appointment with them although there is still the issue of not being able to get face to face appointments. The appointments are still over the phone.
Since Covid the number of doctors availability has reduced and there are not enough doctors to see or speak to.

Sometimes it is easy to get appointments and they provide a fast service will is brilliant. They need to provide more service like this.

Negative. It takes long time for the GP/Nurse to get back to you about results which you have had done. This adds to the anxiety that there already is.
There needs to be a clearer process on the availability of results from tests and scans

I have used the service and I find it hard to get repeat prescriptions from even the nurse.

Long wait on results after a major scan after being adviced by 111 helpine to speak to GP but still waiting a month in.

Sometimes they give you appointment in a week and sometimes they do not respond to the phone. Very slow in medication prescription

Call at 8. 10am and there no appointment slots left

The receptionists are so rude,they have awful attitudes.it is almost impossible to get an appointment or even get through on the phone lines.No consideration is given for people that work to be able to book an appointment when they know they will be off work.it’s ok them saying they are open late,but if you can’t get through to book an appointment what use is it? This GP practice is truly shocking!! Avoid .

Ring at 8. Wait 45 mins for call back all appointments gone.

been complaining with groin pain for 14 years still dont know what is blame smoking on every thing

We just wanted some advice on what we could do for our daughter who was 6 weeks old at the time and was ill with a cold. She sounded very chesty whilst breathing which we were concerned about. We tried calling to get an appointment all morning and couldn't get through so tried 111 in the end and they said that she needed to see a GP that day due to her age. So we continued to try to get through by phone and then actually walked into the surgery itself at the same time as trying to get through by phone. Eventually got seen by reception face to face to be told there's no appointments left for that particular day and you are not allowed to book an appointment for the following day, which is ridiculous. Maybe they thought it would be a waste of an appointment if she had died overnight and had not attended the appointment they had given us. In the end she never got seen, but luckily she had her first lot of vaccines and a check up due the following week and so we were able to have her chest listened too during that appointment. Luckily the doctor confirmed that her lungs were OK at that time and that the catarrh was further up which was causing the chesty breathing noise. We didn't even bother contacting them when she caught Covid over Christmas as we already knew we wouldn't get any support. We were lucky that she was strong enough to fight off her illness by herself but other people may not be so fortunate.

Took 8 months to get an appointment for a lump in my chest. I never get my prescriptions signed by the doctor for a week sometimes. Which means I go without tablets for days.