Croft Medical Centre

I have been trying to call and even walked in to speak with receptionist to get an appointment to see the doctor but never happened. its been 3 years and I have a long term condition. I always go to the A&E when am not well.

I have a skin condition and my GP is taking long to refer me to the dermatologist. The GP says its not as easy as it seem to do a referral. The skin condition is all over my face and its making my mental health get worse as I have not had any social contact with friends or out and about. I can only go to the shop and back home.

I can ring them for anything but I can not go there and see the doctor, they only do phone consultation and I just wonder if there are actual doctors in the GP surgery or ghost

I have been referred to hospital but they did not give me any date or time. I'm still waiting for a confirmation or invitation letter.

The receptionist response is always that the doctor is busy, no appointment without asking me any further questions. sometimes the receptionist tells me to go to the A&E if its urgent and I can't wait.

I have waited for 3 years to have face to face with the GP, everything is phone consultation. I have to take pictures of my skin rashes and send it to them.

Can't get appointment to see my GP for after I had my hip replacement. Since 2019 I have been waiting for my shoes that supports me because of my hip operation. I had to pay for it.

My medications have stopped and I have been calling the GP for new prescription. The GP is not responding to my calls and am desperate.

Can not get appointments and when you speak to someone they advise to ring back the next day when they have no availability. This is not always applicable if i have to go to work.
Do not go anymore to the surgery because it is very difficult to get face to face appointments or even get to speak to any one. If there is any issues you are left in a limbo.

The gp are good when you are able to get hold off them.
The phone system needs to be improved, too many people calls at 8am and the chances of getting appointment is zero as they are all gone because of the long queue.
The line is constantly engaged and no ring back service offered
I had to chase test results for 24 hour heart monitoring i had from the hospital.

Positive - I am under the mental health nurse at the GP practice and they offer a good service. I get regular appointments for reviews.