Bosworth Medical Centre

I have a very bad experience with my GP. I never get appointments, long waiting time for referrals and sometimes no referrals at all. The GP fails to investigate properly, and they have made mistakes so many times.

It is hard to get any appointment for my kids when they are not well. The reception will advise me to give my child paracetamol and they will tell me my child do not need to see the doctor. One time my son had a continuous sickness, and I could not get any appointment to see the doctor and I ended up taking him to A&E.

The GP is horrible in every aspect, no appointments, long waiting time in the queue. No referrals to see specialists at the hospital. The GP ignores my concerns and tells me is not urgent.

I self medicate because as a black man, I don't feel comfortable going to the GP. It unlikely for me to go there when I feel unwell. I use herbs and other natural remedies.

It's been 2 years and I still have not managed to see a doctor, I have a chronic disease and I need medications for it. Since the first lockdown, it has been difficult for me to see the doctor face to face. There is no point calling or walking in there. The practice has completely isolated itself from the service users. I have thought of moving to another GP but it a problem that has affected all the GPs in Chelmsley Wood

It's hard to comprehend how a receptionist can make a decision about my health without consulting the doctors. The receptionist told me to take paracetamol for my persistence headache. On two occasions, I have had to go to a private doctor for something that my GP could have looked at.

Being a diabetes patient, I expect that the GP will give me more attention when it comes to my physical health. I have been completely left on my own. I do my blood test every 6 months and every time I have to chase up for my results. It does not end there because I have to wait for appointment to see the doctor to give me update on my health.

I felt discriminated for not wearing mask to the surgery, I had my exemption on my neck showing I had a reason for not wearing mask. I still got told to wear it before I could come into the surgery.

It's been quite easy for me to get through even when things were difficult, the support was great.

Long waiting time on the call, never get through and that means I will never be able to see the doctor in person, when they say they will call beck, I never get a call back. I am in my 80s and I do not have the capacity to do things easily. I wish they could consider it.