Bosworth Medical Centre

You can’t get an answer on the phone.. if you are lucky you never get to see your named GP …

Always polite. Yes it is hard to get through to them and can understand patients frustrations. But I book on line and always get an appointment. When I call for results they are always polite too. I feel sorry for people with pay as you go phones hanging on for an answer though.

Since joining this practice (after the walk-in centre in Solihull was closed) I have found it near impossible to get an appointment.

Unable to get a face to face appointment for over 12 weeks. Only 1 dr is allowed to sign fit notes/prescriptions despite every dr doing it previously. Get told fit note/prescription will be ready by a certain time only to on arrival have some one tell you it isn’t ready and you can’t have it until the next day

Thankyou to the receptionist at Bosworth this morning who was very helpful .They have a problem with the phones and I had to go down there.She was really good ,thankyou.

Some people don’t know how good they are, some surgeries u only get an appointment in a few weeks, not even a call back the same day.

It’s always so difficult to get through and there’s hardly ever any appointments if you don’t manage to ring bang on 8:30. Pre covid the only way to guarantee an appointment was to stand outside...difficult to do if you work full time! However, once you’ve battled to get an appointment the doctors and nurses always take the time to listen and provide good care.

They've stopped the online appointment bookings. I am on the school run at 8.30 every day and by the time I can call all appointments are taken. On the odd occasion I can call they are constantly engaged on the phone line. Bring back online booking system.

Rarely get appointments, never get regular check up with medication other than asthma check up. Communication not very good.
Receptionist can be very rude

My usual drug had been removed from online repeat prescription and I was unable to get through on the phone to try and renew it. I went into the surgery at about 3pm. There was a big queue outside for the vaccine and a few people just inside. There was one other person at reception. I stood behind the makeshift barrier of chairs and had to shout my request across to the receptionist. She went away, spoke to the gp and came back to tell me it had been renewed. She then shouted " what about your fluoxetine, do you still want that??". Fluoxetone is an antidepressant. I'm a mental health professional in the NHS. I I do NOT want all and sundry to be told what medication I take or the state of my mental health. I was very embarrassed.